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Windows 7: No Win Update, cannot download KB981028

23 Mar 2014   #61

Windows 7 Ultimate 64/32bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-24FM6-626F6-2X46Y
Windows Product Key Hash: aVSvaN08Cpfya6UCZ7EqSoPkgu0=
Windows Product ID: 00426-OEM-9179745-04135
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E6339F91-E5DA-45CF-B6A3-308A4B0B8A9B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Maxthon3\Bin\Maxthon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E6339F91-E5DA-45CF-B6A3-308A4B0B8A9B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2X46Y</PKey><PID>00426-OEM-9179745-04135</PID><PIDType>3</PIDType><SID>S-1-5-21-575296468-2180832810-2140896998</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G50</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.30</Version><SMBIOSVersion major="2" minor="5"/><Date>20090828000000.000000+000</Date></BIOS><HWID>390B3407018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0060   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65598</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-797-404135-02-2057-7601.0000-2402013
Installation ID: 006386123093820705162045886611488011259274314371132910
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 2X46Y
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 23/03/2014 09:28:09

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:23:2014 03:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSHIB		A0060   
  FACP			TOSHIB		A0060   
  DBGP			TOSHIB		A0060   
  HPET			TOSHIB		A0060   
  MCFG			TOSHIB		A0060   
  SSDT			TOSHIB		A0060   
  TCPA			TOSHIB		A0060   
  SLIC			TOSHIB		A0060   
  SSDT			TOSHIB		A0060
Followed the recipe & it's worked a treat. I can't thank you enough for your yeoman's job.

Now after I install regular updates:

Do I leave the SATA AHCI Controller to run on the Microsoft drivers?

Should I install KB982018?

If (and before) I am to install KB982018, I would like to save the present image and restore it onto my old hdd as a working backup in case things go tits up in the future. No reason why that shouldn't work, is there?

My System SpecsSystem Spec
23 Mar 2014   #62

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

That got the sucker! :)

The only time you need to install the Intel drivers is if you find the system slower than it was with them - in theory they are not required.

Have you done a Check for Updates yet? - there's only a need to install KB982018 if it shows in the list there. (the KB itself is pretty old so should have been installed long ago)
My System SpecsSystem Spec
23 Mar 2014   #63

Windows 7 Ultimate 64/32bit

Yep, installed 9 and hid a few old ones & those related to Junk filters, as I don't use Outlook.

Thanks again for your tenacity!
My System SpecsSystem Spec

23 Mar 2014   #64

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Great! - but you should have been offered IE10 and/or IE11 as well.

It's been a pleasure - and an education - working with you. Thanks for your forbearance while I groped around.
It will hopefully help a lot of others who get the same problem. These errors are not uncommon, but the failure to fix a few variants has been frustrating me for a couple of years!

Thanks for the assist.
My System SpecsSystem Spec
23 Mar 2014   #65

Windows 7 Ultimate 64/32bit

Ah, I meant 9 updates. I already had IE11 - but a proxy had somehow installed itself, and I took it to be another symptom amongst the others until I sussed it last night.

I'm glad to have offered you a successful testing ground & result as there are a few out there with similar symptoms, MST drivers and shdd migration.
My System SpecsSystem Spec
23 Mar 2014   #66

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

In reference to a couple of the question you asked along the way, that never got answered....

1) You should be able to tell which languages are installed from the language options interface in Control Panel - or what's offered (or not offered) in Windows Updates
2) The 30-odd versions of a .mui file in System 32 are there to avoid the card manufacturer having to release different language versions of the drivers - best left alone.
My System SpecsSystem Spec

 No Win Update, cannot download KB981028

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