I have a Dell laptop running Win 7 Pro SP1 with MS updates current thru 5/31/2013. When I run Update I get an Error Code 80073712. Checking on this code, it seems to be related to a corrupt Registry (most likely in my case), so a Repair Install seems to be indicated.
Everything else is working fine, and I'm reluctant to go thru the hassle. Is there a workaround for MS Update, i.e., a way to download and install the updates manually?
Thanks -
Hello Ausearch, and welcome to Seven Forums.
For that error number, see if this below may be able to help. :)
Error Code 0x80073712 occurs in Windows Update or Microsoft Update
The requested info should be uploaded.
Thanks for your help!
Here's the root of your problem - or one of them, at least...
(from the CheckSUR report)Code:Checking Packages (f) CSI Unable to Query Store Version 0x00000002
I need to have a look at your COMPONENTS registry hive
Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
Noel -
Here is the link to DropBox for the Components Folder. Thanks for your prompt replies!
https://www.dropbox.com/s/yhqa24w1te...components.zip
Bad news
It looks to me as if your COMPONENTS hive is hopelessly corrupted.
Unless you can find a Restore Point to get back to which has a good COMPONENTS hive, then your only real hope is a repair install (and I can't guarantee that will work!).
Failing that, a clean install will be necessary.
Noel - Thanks very much for your prompt help! At least I have a clear picture of my next steps. I've got lots of experience with Repair Installs of Win XP, and this looks similar. I'll let you know how it turns out -
Richard
Before doing a repair install, did you give what I posted above a try to hopefully avoid the repair install?
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