Windows Update Still Wants to Install Successful Updates

Paulus · 15 Mar 2014

I am running Windows 7 Home Premium SP1 32 bit.

Yesterday I tried installing the twelve important updates that had appeared for my computer. Nine installed and three got errors (KB2925418, KB2929733 & KB2929961, all failed with error code 80242016). I did the restart anyway and got the BSOD. The PC was recovered using the startup repair tool.

This morning WU still showed 12 updates to be done so I tried again. This time it installed 9 updates and ignored the other 3. The restart worked fine. WU now showed only three updates left. I tried installing KB2929733 & KB 2929961 again. No errors appeared until after the restart and I got the BSOD again. After several attempts the PC rebooted successfully using a previous restore point.

Now the installed updates shows a list of successful updates (and a long list of failed ones) but the successful ones still appear in the list to be installed. These are KB890830, KB2837594, KB2863818, KB2878225 & KB2878227).

SURT was run without errors as was sfc.

Any suggestions on how to get WU to match up its list of what needs to be installed with what is installed?

Attachment 310504

Attachment 310505

NoelDP · 15 Mar 2014

The SFC scan appears to have only partially completed - only 86 POQs were scanned, while the normal number is at least 120, for a 64-bit system.

This implies that there are registry problems - although CheckSUR found none.

Have you tried a System Restore back to before the system crashed?

Paulus · 15 Mar 2014

Hi Noel,

I'm running 32 bit rather than 64 bit. Does that make a difference.

System restore is what I used to get the PC to boot up properly without the BSOD. I went back to a restore point that was created on the 10th March.

NoelDP · 15 Mar 2014

According to your CBS.log data, you're running 64-bit!

Code:

2014-03-15 12:22:20, Info                  CBS    Read out cached package applicability for package: Package_for_KB2120976~31bf3856ad364e35~amd64~~6.1.1.0, ApplicableState: 0, CurrentState:0

If you are indeed running 32-bit, then you have serious problems, as the system is attempting to install 64-bit updates.

Paulus · 15 Mar 2014

Definitely Intel & 32 bit. Here is my system info.Attachment 310514

Layback Bear · 15 Mar 2014

While Noel is resting could you post one of these.
Just hit the Windows Flag key and the Pause key.
Use this tutorial by Brink to post a screen shot.
Screenshots and Files - Upload and Post in Seven Forums

Attachment 310522

Paulus · 15 Mar 2014

Attachment 310530

Layback Bear · 15 Mar 2014

Thank you for the screen shot. Now we just have to wait for Noel.

NoelDP · 16 Mar 2014

Oh brother!
Your system appears to be confused about which it is, 64-bit or 32-bit

So far as I know there is no way that we should be seeing entries such as the one above in a 32-bit system, and I have no idea where to even start looking for cause/effect/solution.

KB2120976 is a very old update for media streaming - May/June 2010 - so there's obviously some history behind it.

To be honest, I think your best hope of a solution is a repair install using SP1 media. See the instructions here... Repair Install

Paulus · 16 Mar 2014

While I'm waiting for the backup up to complete I thought I would ask if there is any point removing Windows Update and re-installing it.

Also, since the applicability state is set to zero, does that mean Windows will ignore it?