Can't install IE 10 or 11 from win update, error 9C59


  1. casm
    Posts : 4
    windows 7 home premium 64 bit
       New #1

    Can't install IE 10 or 11 from win update, error 9C59


    Hi

    I really hope you can help me. I can't install internet explorer 10 or 11 from windows update. It comes with "update failured code 9C59.I have tried to fix it with windows fixit and other things, but nothing helps.

    I have also tried to make sfc scan but nothing helps.

    I have attached CBS log.

    Regards Carsten
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Your CBS.log shows the following major errors -
    Code:
     Line 15195: 2014-03-24 18:37:49, Error                 CSI    00000025 (F) STATUS_OBJECT_NAME_NOT_FOUND #269309# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = 0, handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0x24fe6c0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[163]"\??\C:\Windows\TEMP\28BC7154-2EFC-4038-851B-86DBAC5D4236\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20562_none_bca1460078651bd3.manifest"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x24fe740, as = (null), fa = (FILE_ATTRIBUTE_NORMAL), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
 Line 15197: 2014-03-24 18:37:49, Error                 CSI    00000026@2014/3/24:17:37:49.429 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
 Line 15199: 2014-03-24 18:37:50, Error                 CSI    00000027 (F) STATUS_OBJECT_NAME_NOT_FOUND #269308# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::TransferFile(flags = (OpenForBackupIntent|0x00000200), op = [4]"Copy", odir = NULL, oname = [l:326{163}]"\??\C:\Windows\TEMP\28BC7154-2EFC-4038-851B-86DBAC5D4236\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20562_none_bca1460078651bd3.manifest", ndir = @0x6557eb8, nname = [ml:126{63},l:82{41}]"eea38cc68747cf015f090000ec136414_manifest", disp = Unmapped disposition: 0)
 Line 15201: 2014-03-24 18:37:50, Error                 CSI    00000028 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #268128# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 0, a = @0x1c5a480, mp = @0x1c5ac80, disp = 0)[gle=0x80070002]
 Line 15203: 2014-03-24 18:37:50, Error                 CBS    Failed to complete component closure [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 15207: 2014-03-24 18:37:51, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 15226: 2014-03-24 18:37:52, Error                 CBS    Failed to perform operation.  [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 30825: 2014-03-24 18:38:35, Error                 CSI    00000052 (F) STATUS_OBJECT_NAME_NOT_FOUND #565213# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = 0, handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0x24fe6c0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[163]"\??\C:\Windows\TEMP\8A9BAB46-2A8A-42BE-8383-3F8658AD1400\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20562_none_bca1460078651bd3.manifest"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x24fe740, as = (null), fa = (FILE_ATTRIBUTE_NORMAL), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
 Line 30827: 2014-03-24 18:38:35, Error                 CSI    00000053@2014/3/24:17:38:35.262 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
 Line 30829: 2014-03-24 18:38:35, Error                 CSI    00000054 (F) STATUS_OBJECT_NAME_NOT_FOUND #565212# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::TransferFile(flags = (OpenForBackupIntent|0x00000200), op = [4]"Copy", odir = NULL, oname = [l:326{163}]"\??\C:\Windows\TEMP\8A9BAB46-2A8A-42BE-8383-3F8658AD1400\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20562_none_bca1460078651bd3.manifest", ndir = @0xc379878, nname = [ml:126{63},l:82{41}]"d32edee18747cf012b130000ec136414_manifest", disp = Unmapped disposition: 0)
 Line 30831: 2014-03-24 18:38:35, Error                 CSI    00000055 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #561978# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 0, a = @0x38e4cb0, mp = @0x38e54b0, disp = 0)[gle=0x80070002]
 Line 30833: 2014-03-24 18:38:35, Error                 CBS    Failed to complete component closure [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 30837: 2014-03-24 18:38:35, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 30856: 2014-03-24 18:38:36, Error                 CBS    Failed to perform operation.  [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your reply.
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  4. casm
    Posts : 4
    windows 7 home premium 64 bit
    Thread Starter
       New #3

    Hi Noel

    Thanks for your help. I ran the CheckSUR tool and it installed a hotfix as I saw it.
    Here is the CheckSUR log.

    Regards Carsten
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    OUCH!
    I cannot see any way to fix this without at least a repair install...
    Here's the summary from your CheckSUR log...

    Code:
    Summary:
Seconds executed: 945
 Found 4148 errors
  CSI Missing Deployment Key Total count: 4147
  CSI Missing Winning Component Key Total count: 1
    It's as if half (or more) of the updates installed already had been chopped of at the neck - the heads may be present, but the feet are missing!


    If you've been using any kind of Registry Cleaner, then that's almost certainly the root cause of the problem, and you need to
    1) uninstall it
    2) promise never to use anything like it again

    Then attempt a repair install following the tutorial here - https://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
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  7. casm
    Posts : 4
    windows 7 home premium 64 bit
    Thread Starter
       New #5

    Damn it :-(

    I might have used it one or twice in the past. I promise never to use it again.
    I will check after coming home from work and run the repair install tool.

    I make an update later on, to let you now how it's going.

    I'm really glad for your help.

    Regards Carsten
      My Computer
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  8. casm
    Posts : 4
    windows 7 home premium 64 bit
    Thread Starter
       New #6

    Hi

    I tried to repair it yesterday but it failed with wrong language.

    Do any know where I can download "repair install" to windows 7 language danish.
    I can't download it from the link.

    Can I get it from utorrent safely ?
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    The links for Danish Win7 Pro are there - about 1/3 down this page... Windows 7 Direct Download Links, Official Disk Images from Digital River

    You can generalise it by deleting the ei.cfg file and recreating the ISO - use that for the reinstall.
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