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Windows 7: Intalling IE 10 or IE 11 via windows update gives code 9C57 error

29 Mar 2014   #1
ljramos

windows 7 ultimate 64
 
 
Intalling IE 10 or IE 11 via windows update gives code 9C57 error

Attachment 312149


My System SpecsSystem Spec
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29 Mar 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Take a couple of screen shots of the Review Important updates and Optional updates windows so we can see which updates are attempting to install,
One tip is to change your windows update setting to Exclude the optional/ Recommended updates from downloading the same way as Important ones,
https://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html
My System SpecsSystem Spec
30 Mar 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

While I attempt to get to grips with the IE log -

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
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30 Mar 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - here's the error sequence from the IE log...
Code:
00:07.207: INFO:    Prerequisite download processes have completed. Starting Installation of 5 prerequisites.
00:07.285: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19695.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:27.222: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19695.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:27.269: ERROR:   Error installing prerequisite file (C:\Windows\TEMP\IE19695.tmp\KB2834140_amd64.MSU): 0x800f081e (2148468766)
00:27.409: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:31.216: INFO:    Setup exit code: 0x00009C57 (40023) - Prerequisites failed to install.
Please attempt to install KB2834140 by downloading and saving it from here - Download Update for Windows 7 for x64-based Systems (KB2834140) from Official Microsoft Download Centre - then double-clicking on the saved file.
What happens, and what error message do you get (if any)
My System SpecsSystem Spec
30 Mar 2014   #5
ljramos

windows 7 ultimate 64
 
 

My System SpecsSystem Spec
01 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I hate it when parts disagree over applicability - apart from anything else, I have no idea how it's tested, and what the signs are

I haven't forgotten you
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 Intalling IE 10 or IE 11 via windows update gives code 9C57 error




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