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Windows7 SP1 not genuine every time after restarting
Hi all, I might need your help to solve my problems here
I bought this dell studio 1555 laptop few years back and been using it without any problem till suddenly it crashed when i was working.
BSOD and wont start up the windows, so I took it to the pc repair for data backup and clean re-install the windows 7 with its original disc
I noticed the not genuine on the bottom right corner after the SP1 update.
re-activate windows but asked to activate with not genuine on the bottom right corner each time after restarting my laptop. I had this loop over and over again
I tried the phone activation and the automated machine said that the key is invalid, so I spoke with the microsoft guy, he told me that my win7 is an upgrade and I need to have previous os installed before upgrading to 7
after googling, I found out that a double install could solve the problem. so I uninstall the SP1 update and did an upgrade to win7 home premium on top of my win7 home premium.
then again, after the SP1 update it becomes not genuine.
for the second time, I did the phone activation and had the same result from the automated machine: "key is not valid." but this time the microsoft guy just told me that my key is not valid without any further explanation
tried to uninstall the SP1 update again, but this time it wont uninstall. restarted at 7% then fails at 13% (I did the process several times with the same result)
right now I'm stuck and dont know what else to do except to input the slmgr /rearm command
Here is my MGAD report (but its after the slmgr /rearm command and activating windows):
your help is much appreciatedCode:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-Y6RHM-4VWG8-DWM2F Windows Product Key Hash: YVjk0286uCpeEupTpmA+L3o8hD8= Windows Product ID: 00359-OEM-8882324-63459 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {3391C58C-A7B2-4C54-84E5-5A510EDA94B2}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 103 Blocked VLK Microsoft Office Enterprise 2007 - 103 Blocked VLK OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{3391C58C-A7B2-4C54-84E5-5A510EDA94B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DWM2F</PKey><PID>00359-OEM-8882324-63459</PID><PIDType>3</PIDType><SID>S-1-5-21-1503906676-1030530248-19712569</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1555</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20090703000000.000000+000</Date></BIOS><HWID>5BDC3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65536</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00176-823-263459-02-1033-7601.0000-0992014 Installation ID: 009600782806689623135811570705966251546341611713216864 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: DWM2F License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 4/9/2014 10:03:12 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:8:2014 07:59 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OAAAAAIABAABAAEAAAACAAAAAwABAAEAeqjGWH7+dxZqC+5VbGUmntTDxnCaiERJkzYAVcz+Rso= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE SLIC DELL QA09 OSFR DELL DELL SSDT PmRef CpuPm SSDT PmRef CpuPm SSDT PmRef CpuPm
thanks
EDIT*
just to be clear, my dell laptop comes with vista home premium pre-installed & I ordered the win7 upgrade directly from dell.
both COA stickers are placed underneath the battery
and yes, I have a counterfeit copy of Office Enterprise installed
Last edited by bacoksai; 09 Apr 2014 at 12:22. Reason: code box