ACER OEM W7x64 Non Genuine after HDD/Malware Issues

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #11

    That's a first stab - a more likely cause is problems with one of the Service Profiles.... but we'll see what happens here first :)
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  3. bjsracer
    Posts : 20
    Win 7 x64 Home Premium
    Thread Starter
       New #12

    Done...

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E5FB64D2-6F10-45AB-8C58-173A0A925D38}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\LCLS\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5FB64D2-6F10-45AB-8C58-173A0A925D38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-987475376-978822867-1750259723</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3960</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0                 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101120000000.000000+000</Date></BIOS><HWID>F9F93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHWfThNnBd4duwOCE50zy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  SSDT			AMICPU		PROC
  SLIC			ACRSYS		ACRPRDCT
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #13

    Disappointing, but expected.


    The problem almost certainly lies in the permissions for the AppData folder in the NetworkServices profile.

    Let's check
    Open an Elevated Command Prompt window, and run the following commands

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    ICACLS C:\Windows\ServiceProfiles\Networkservice
    ICACLS C:\Windows\ServiceProfiles
    ICACLS C:\Windows
    ICACLS C:\Windows\System32


    post the results

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  6. bjsracer
    Posts : 20
    Win 7 x64 Home Premium
    Thread Starter
       New #14

    Done.

    Code:
    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(F)
                                                  BUILTIN\Administrators:(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEM:(F)
                                          BUILTIN\Administrators:(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles
C:\Windows\ServiceProfiles NT SERVICE\TrustedInstaller:(I)(F)
                           NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                           NT AUTHORITY\SYSTEM:(I)(F)
                           NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                           BUILTIN\Administrators:(I)(F)
                           BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                           BUILTIN\Users:(I)(RX)
                           BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                           CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows
C:\Windows BUILTIN\Administrators:(I)(F)
           BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
           NT AUTHORITY\SYSTEM:(I)(F)
           NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
           BUILTIN\Users:(I)(OI)(CI)(RX)
           NT AUTHORITY\Authenticated Users:(I)(M)
           NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32
C:\Windows\System32 BUILTIN\Administrators:(I)(F)
                    BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                    NT AUTHORITY\SYSTEM:(I)(F)
                    NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                    BUILTIN\Users:(I)(OI)(CI)(RX)
                    NT AUTHORITY\Authenticated Users:(I)(M)
                    NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #15

    Gotcha!
    The Network Service doesn't have permission to use its own profile :)

    Please open an Elevated Command Prompt, and run the following commands...

    TAKEOWN /F ICACLS C:\Windows\ServiceProfiles\NetworkService /R
    ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r NT_AUTHORITY\SYSTEM:(OI)(CI)(F)
    ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r Administrators:(OI)(CI)(F)
    ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r "NT_AUTHORITY\NETWORK SERVICE":(OI)(CI)(F)
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /e /R /Q
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData


    Post the results, so we'll see if it worked, then reboot TWICE, and run another MGADiag report and post that.
    Last edited by NoelDP; 12 Apr 2014 at 02:51. Reason: edit back the smileys :)
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  8. bjsracer
    Posts : 20
    Win 7 x64 Home Premium
    Thread Starter
       New #16

    Tried but....

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /e /R /Q
    Invalid parameter "/e"

    C:\Windows\system32>
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #17

    OK - I'm not too surprised by that, as the help isn't too specific on how to use that parameter.

    Replace that line with this one...

    ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /inheritance:e /R /Q
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  11. bjsracer
    Posts : 20
    Win 7 x64 Home Premium
    Thread Starter
       New #18

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /inheritance:e /R /Q
    Invalid parameter "/R"

    C:\Windows\system32>
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #19

    Oh heck!
    That means - I hope - that we go up a level....
    try this line instead...
    ICACLS C:\Windows\ServiceProfiles\NetworkService /inheritance:e /Q
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  13. bjsracer
    Posts : 20
    Win 7 x64 Home Premium
    Thread Starter
       New #20

    I lost the initial responses to TAKEOWN /F ICACLS C:\Windows\ServiceProfiles\NetworkService /R, they said success though.

    Code:
    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r NT
_AUTHORITY\SYSTEM:(OI)(CI)(F)
NT_AUTHORITY\SYSTEM: No mapping between account names and security IDs was done.

Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r Ad
ministrators:(OI)(CI)(F)
processed file: C:\Windows\ServiceProfiles\NetworkService
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r "N
T_AUTHORITY\NETWORK SERVICE":(OI)(CI)(F)
NT_AUTHORITY\NETWORK SERVICE: No mapping between account names and security IDs
was done.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService
C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(F)
                                          BUILTIN\Administrators:(F)
                                          BUILTIN\Administrators:(OI)(CI)(F)
                                          NT SERVICE\TrustedInstaller:(I)(F)
                                          NT SERVICE\TrustedInstaller:(I)(CI)(IO
)(F)
                                          NT AUTHORITY\SYSTEM:(I)(F)
                                          NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)

                                          BUILTIN\Administrators:(I)(F)
                                          BUILTIN\Administrators:(I)(OI)(CI)(IO)
(F)
                                          BUILTIN\Users:(I)(RX)
                                          BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                                          LCLS-PC\Brad:(I)(F)
                                          CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /inheritance:e /Q
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
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