Windows cannot update

Page 12 of 13 FirstFirst ... 210111213 LastLast

  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #111

    You can't do a repair install while the system is showing as non-genuine


    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.


      My Computer
    Quote Quote

  3. Rookie27
    Posts : 69
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #112

    NoelDP said:
    You can't do a repair install while the system is showing as non-genuine


    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

    Should I try the phone activation first?
      My Computer
    Quote Quote

  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #113

    No - it will probably fail anyhow.
      My Computer
    Quote Quote

  6. Rookie27
    Posts : 69
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #114

    NoelDP said:
    No - it will probably fail anyhow.
    Wait, is it possible that I did a typo? Would Windows installation still accept that? Should I try re-entering the key?

    I'm freaking out man...
      My Computer
    Quote Quote

  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #115

    Just post the report - then we'll (hopefully) see what the problem is :)
      My Computer
    Quote Quote

  8. Rookie27
    Posts : 69
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #116

    Hey.. sorry, was away for a while.

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QWJVB-P6BCQ-QFB3J
Windows Product Key Hash: oZQZ2Ka7o01czk4jSam+5/pF988=
Windows Product ID: 00359-OEM-9739867-54951
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {685F183E-5DEC-4D1F-B383-5FE3851F3AC8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{685F183E-5DEC-4D1F-B383-5FE3851F3AC8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QFB3J</PKey><PID>00359-OEM-9739867-54951</PID><PIDType>8</PIDType><SID>S-1-5-21-2034400076-3083855725-1343281810</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA653707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00194-398-654951-02-17417-7601.0000-1192014
Installation ID: 003200784524004486429751676016189480399586830996926272
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QFB3J
License Status: Initial grace period
Time remaining: 31680 minute(s) (22 day(s))
Remaining Windows rearm count: 4
Trusted time: 07-May-14 4:36:49 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:29:2014 22:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GEgbK3v8iYOVYqq8O8oV2K9pgN6AtpiTh8ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		QA09   
  FACP			DELL  		QA09   
  HPET			DELL  		QA09   
  BOOT					
  MCFG			DELL  		QA09   
  SLIC			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  ASF!			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09   
  UEFI			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09
      My Computer
    Quote Quote

  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #117

    There are no obvious problems with the report - apart from the fact that it's not activated.

    The Key in use appears to be the one from the COA sticker on your machine - please check it against that and see.
    If it's the correct one, then attempt activation, as the machine is still within its grace period.
    If it fails, at what point are you told that the Key in invalid? - after an automated attempt to self-activate, or during a manual attempt?
    It may simply be that you need to use telephone activation, or you may need to re-enter the key.
    This procedure will often clean up minor corruption involving the Key...

    Please first try recreating Licensing Store.

    Recreate the Licensing Store
    Go to Start > All Programs > Accessories
    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc
    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.
    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
      My Computer
    Quote Quote

  11. Rookie27
    Posts : 69
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #118

    Had to do the phone activation. Re-entering the key didn't work. So, can I do a repair install now?
    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QWJVB-P6BCQ-QFB3J
Windows Product Key Hash: oZQZ2Ka7o01czk4jSam+5/pF988=
Windows Product ID: 00359-OEM-9739867-54951
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {685F183E-5DEC-4D1F-B383-5FE3851F3AC8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{685F183E-5DEC-4D1F-B383-5FE3851F3AC8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QFB3J</PKey><PID>00359-OEM-9739867-54951</PID><PIDType>8</PIDType><SID>S-1-5-21-2034400076-3083855725-1343281810</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA653707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00194-398-654951-02-17417-7601.0000-1282014
Installation ID: 003200784524004486429751676016189480399586830996926272
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QFB3J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 08-May-14 5:13:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:29:2014 22:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GEgbPImDlWKqvDvKFdivaYDegLaYk4fLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		QA09   
  FACP			DELL  		QA09   
  HPET			DELL  		QA09   
  BOOT					
  MCFG			DELL  		QA09   
  SLIC			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  ASF!			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09   
  UEFI			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09
      My Computer
    Quote Quote

  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #119

    I don't se any good reason why not :) - the report now looks fine.
      My Computer
    Quote Quote

  13. Rookie27
    Posts : 69
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #120

    Will keep you updated.
      My Computer
    Quote Quote

 
Page 12 of 13 FirstFirst ... 210111213 LastLast

  Related Discussions
Anyone doing a fresh install of Windows 7 should manually install SP1 (if needed). The Windows Update Agent was renamed to Windows Update Client. Manually requesting a search for Windows Updates on a Windows 7 computer with SP1 install should prompt the user to install a pre-SP1 Windows...
Hi, i recently built a new machine and having installed win7 successfully and then updated to SP1 without issues, but the next download was the above WUA , and that has nuked win updates, all it does is pretend to be searching for updates and stays /hangs like that until i stop the service...
So i found this article Windows 10 Installs Automatically On Windows 7 And Windows 8 - Forbes which says to use this Download Windows 10 Technical Preview - Microsoft Windows. My question is well this windows 10 update delete or change my Recovery partition to win10. if i dont like it id like to...
Hi, Running IE 9 and tried to update to IE 11. Said I needed to update my Windows 7, 64 to SP1. found the update and attempted to install. Install failed and message said "restart your computer and try again" tried again and it failed again. Now Windows Update cannot update the PC, error message...
Hello, can someone please help me with my problems about Windows Update I have tried to run Windows Update on my computer and received the following error message: I have also tried Farbar Service Scanner and i got this file 294790 Any help and suggestions would be greatly appreciated!
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 15:52.
Find Us