Windows Updates Failed Again-Starting Over

Sara017 · 11 Apr 2014

After an entire year of headaches, and my husband getting on me about spending all day trying to fix my computer, here I am.

I got this computer about a year ago, received it through a trade for a server, it was wiped clean, but I was never able to install any of Windows updates. I have tried dozens of "fixes" from Microsoft, to editing registry keys(Ive found a few missing altogether), to doing everything in this post: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

I believe I got some of the basic updates to complete, but it shows absolutely no history of updates. However, my list of important updates has completely changed, most of them now are all 64 bit specific.

My Vista/Dell computer was a breeze compared to this one.

So what am I asking? Im asking for some one on one help. Will someone who knows how to read logs and possibly be able to fix this, please walk me through it?

Jacee · 11 Apr 2014

Let's see what MGADiag says ....

Please download this tool from Microsoft. http://go.microsoft.com/fwlink/?linkid=52012 MGADiag and save it to your desktop.
Double click on MGADiag.exe to run it.
Click Continue.
The program will run. It takes a while to finish the diagnosis, please be patient.
Once done, click on Copy.
Open Notepad and paste the contents in the window.
Save this file and copy/paste it in your next reply.

Sara017 · 11 Apr 2014

Done. Here are the results:

Code:

 
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21E334A1-C336-4A33-8131-2C59030DC95B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1522243415-445808068-1703255375</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AX300AV-ABA p6270z</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>5E3D3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>99A10583A98C5AE</Val><Hash>4EcHXCADsGlji+uxmbIE0g9+LeA=</Hash><Pid>81602-OEM-6872784-88425</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0132010
Installation ID: 007172701986633290917843127822206173741094043096247911
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/11/2014 1:19:55 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:28:2014 20:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEA6GHuwG4D1r3YTpgIBv50xkIa
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HPQOEM        SLIC-CPC
FACP            HPQOEM        SLIC-CPC
HPET            HPQOEM        SLIC-CPC
MCFG            HPQOEM        SLIC-CPC
SLIC            HPQOEM        SLIC-CPC
OEMB            HPQOEM        SLIC-CPC
SSDT            HPQOEM        SLIC-CPC

NoelDP · 11 Apr 2014

The report looks fine to me :) - apart from the fact that half of it is missing

Please run MGADiag again, and post the unedited report....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell ? Hardware

ALSO Please follow the Windows Update Posting Instructions and post the requested data

Sara017 · 11 Apr 2014

Im getting on the full list right now, but that is the full log. I ran it again and checked. Unless you mean the data contained in the other tabs of the Diagnostic Tool?

Sara017 · 11 Apr 2014

Jeez, I didnt even post the error code, *bops self on head*. Ok, trying this again.

Posting Instructions:

1. SURT downloaded and run. Asks if I want to install Hotfix for Windows(KB947821), I click Yes. It says "Initializing Installation...done!" and then "Installing Hotfix for Windows(KB947821)(Update 1 of 1)...

It will sit like this all night long and do nothing. However, this time it said Installation Complete after I cancelled it?

2. SFC scan. I have run this over and over again, and it always comes back 100% with no integrity violations.

3. Current error code is "80244016 Windows Update encountered an unknown error."

4. CBS Log has been zipped and attached.

Version and Edition of Windows quoted on COA sticker: Windows 7 Home Prem OA

Sara017 · 11 Apr 2014

My last reply was too long originally, so here is the rest.

Microsoft Genuine Advantage Diagnostic Tool
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {21E334A1-C336-4A33-8131-2C59030DC95B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21E334A1-C336-4A33-8131-2C59030DC95B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1522243415-445808068-1703255375</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AX300AV-ABA p6270z</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>5E993E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>99A10583A98C5AE</Val><Hash>4EcHXCADsGlji+uxmbIE0g9+LeA=</Hash><Pid>81602-OEM-6872784-88425</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0132010
Installation ID: 008140618965467473000391695114488460006262793792897166
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/11/2014 3:47:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:28:2014 20:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEA6GHuwG4DDKvYTpgIBv50xkIa

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {21E334A1-C336-4A33-8131-2C59030DC95B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21E334A1-C336-4A33-8131-2C59030DC95B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1522243415-445808068-1703255375</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AX300AV-ABA p6270z</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>5E993E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>99A10583A98C5AE</Val><Hash>4EcHXCADsGlji+uxmbIE0g9+LeA=</Hash><Pid>81602-OEM-6872784-88425</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0132010
Installation ID: 008140618965467473000391695114488460006262793792897166
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/11/2014 3:47:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:28:2014 20:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEA6GHuwG4DDKvYTpgIBv50xkIa

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

Jacee · 11 Apr 2014

You may have inadvertently picked up some adware.

Please download AdwCleaner by Xplode and save to your Desktop.

Step 1.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner v3: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder

post both log files in your next reply

Sara017 · 11 Apr 2014

Step1: Scan
# AdwCleaner v3.023 - Report created 11/04/2014 at 16:18:15
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : User - DT7
# Running from : C:\Users\User\Downloads\adwcleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Found : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb
Folder Found C:\Users\User\AppData\Local\AVG SafeGuard toolbar

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Google\Chrome\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16464

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [21680 octets] - [11/04/2014 12:28:55]
AdwCleaner[R1].txt - [1031 octets] - [11/04/2014 16:18:15]
AdwCleaner[S0].txt - [21556 octets] - [11/04/2014 12:37:28]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1152 octets] ##########

Step2: Clean

# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : User - DT7
# Running from : C:\Users\User\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\User\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKCU\Software\Google\Chrome\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bcfjehbfanfhgoehogmbiebedkidedjb

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16464

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [21680 octets] - [11/04/2014 12:28:55]
AdwCleaner[R1].txt - [1232 octets] - [11/04/2014 16:18:15]
AdwCleaner[S0].txt - [21556 octets] - [11/04/2014 12:37:28]
AdwCleaner[S1].txt - [1163 octets] - [11/04/2014 16:22:53]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1223 octets] ##########

NoelDP · 12 Apr 2014

As the instructions say, CheckSUR can take anywhere from 5 minutes to a coupe of hours to 'install' - or rather, run, since it checks every file in the winsxs folder against the installation log in the registry, , and also checks that log for self-consistence, and attempts to make repairs if necessary.

Unless the 'install; is still running after a couple of hours, please don't cancel it - it didn't find anything, but it also didn't complete properly.
Having said that, from the other logs in the folder, it doesn't look as if it was going to find anything anyhow - Jacee may well be on the right track with the malware approach.