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7 Pro Upgrade suddenly not genuine (0xC004F200)
It's an HP computer that originally had Windows 7 Home but it was upgraded to Windows 7 Pro about 2 years ago. It's now showing that Windows isn't genuine. It seems to have happened after installing an update, but I'm not positive. It had Symantec Endpoint installed but I removed that once I started troubleshooting.
I tried the fix where I stop sppsvc, rename tokens.dat to tokens.bar, and then start sppsvc. When I run slui.exe I get a Software Licensing window that says Windows isn't genuine, go online and validate. If I try that it fails and advises me to purchase Windows.
If I run slui.exe 3 at that point and enter the 7 Pro upgrade product key, I get Error 0xC004F061, this product key can only be used for upgrading, not for clean installations.
Any advice that will avoid having to re-install and re-upgrade would be much appreciated. :)
Here is the MGADiag:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a2 Windows Product Key: *****-*****-CM74G-RPHKF-PW487 Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY= Windows Product ID: 00371-177-0000061-85004 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {65780752-6673-4E99-B915-E1D45A41CA35}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\pos3\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{65780752-6673-4E99-B915-E1D45A41CA35}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85004</PID><PIDType>5</PIDType><SID>S-1-5-21-1130557843-244016427-2550729234</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>520-1030</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111014000000.000000+000</Date></BIOS><HWID>C4603807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-177-000006-00-1033-7601.0000-1012014 Installation ID: 007066908580852962462223360424257636026025263736545004 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: PW487 License Status: Notification Notification Reason: 0xC004F200 (non-genuine). Remaining Windows rearm count: 5 Trusted time: 4/11/2014 6:47:52 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C4A2 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:11:2014 18:26 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GGgjDLjGq4smjgiDpBmBMojTicucw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC DBGP HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC SLIC HPQOEM SLIC-CPC
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