Windows Update error 80073712


  1. riteshcp
    Posts : 4
    Windows 7 Ultimate 32bit
       New #1

    Windows Update error 80073712


    Hi All,

    I am new to this forum and facing issues with windows updates. I have windows 7 ultimate 32 bit and the windows update are failing with error 80073712.

    As per the steps defined in the forum, below are my details:
    1. System Update Readiness Tool (SURT): I ran "Windows6.1-KB947821-v32-x86.msu" . looks like it ran successfully. gave no errors. Attaching the logs for your review.

    2. SFC Scan: ran SFC as an admin and its failing with "Windows Resource Protection could not perform the requested operation."

    3. Windows Update Error Codes: screenshot attached.

    4. Log collection: All logs attached.

    Plz let me know if you need additional information. Thanks for looking.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    From your CheckSUR log...
    Code:
    Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
    This probably indicates a major corruption of the COMPONENTS registry hive.
    Have you attempted a System Restore back a few days??


    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
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  4. riteshcp
    Posts : 4
    Windows 7 Ultimate 32bit
    Thread Starter
       New #3

    Hi Noel,

    thanks for looking.. I did try to restore it to a later point when I saw the error. Not sure what was the registry hive status at that time.

    I am trying to copy the component file but I am getting an error. screenshot attached. Any suggestions?
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Boot to Safe Mode and try it from there - the system in Normal Mode is madly trying to load the file and failing. Booting to Safe Mode bypasses that.
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  7. riteshcp
    Posts : 4
    Windows 7 Ultimate 32bit
    Thread Starter
       New #5

    Booting to safe mode worked. Attaching the component file for your review. thanks.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    I don't need to download the file to know my response :-(
    Your registry hive is hopelessly corrupted.
    You need to do a repair install.
    ( back later with details)
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7


    Download the SP1 Refresh for your language and edition from the links on these pages...

    Heidoc - Microsoft DR Download links

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

    Follow the instructions in this tutorial - https://www.sevenforums.com/tutorials/3413-repair-install.html
    - and they should help you get through it (it's not as difficult as it looks!)

    Always ask questions first if you're unsure -
    Good luck with it!
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  11. riteshcp
    Posts : 4
    Windows 7 Ultimate 32bit
    Thread Starter
       New #8

    I feared this... :-(

    thanks for being so patient and looking into my issue..
    I will try to repair and will back in case of any questions. thanks.
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