Windows Genuine and Activation Issue


  1. Posts : 4
    Windows 7 Home Premium 32bit
       #1

    Windows Genuine and Activation Issue


    Background information:

    I have an old laptop that came with Windows 7 Home Premium 32-bit. My laptop had a ton of junk on it. So I decided to do a factory reset and start all over. This was about a month ago.

    The sticker on the bottom of the laptop was no longer readable. I used a Key Finder program to grab the Windows key.

    I received no Windows installation disc with the laptop. I downloaded the Windows 7 Home Premium 32-bit ISO from digitalrivercontent.

    I installed Windows. Everything was fine until yesterday. I had shut off my computer so Windows updates would install. I rebooted my laptop and got the following error message:

    Error Code 0xC004F063
    The software licensing service reported that the computer BIOS is missing a required license.

    In the lower right-hand corner of my monitor is the message:
    Windows 7
    Build 7601
    This copy of Windows is not genuine

    I searched Google and read the forums to find out how to resolve the issue. I was quite surprised to read on the forum how it is assumed that the Windows software must be an illegal copy or that the user must have entered the wrong key. Those are very bold and erroneous assumptions to make. While it may be true I got my copy of Windows from Microsoft's digitalrivercontent website, I purchased a Windows key when I bought my laptop, I did not receive a Windows installation disc with my laptop, and no one informed me that if I did a factory reset that I would have to buy Windows all over again. I should be able to enter the key and use the software without any error messages.

    Below are the results from running MGADiag.exe. The key I entered matches *****-*****-JKHXW-D9W83-FJQKD (with the *'s filled in of course).

    I also ran WindowsActivationUpdate.exe. When I did, I was sent to a webpage that stated, "Thank you for running an evaluation version of Windows 7. Because the evaluation version has expired, you must purchase genuine Windows. Not to worry, we can help you with that."

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {47BBB668-35E5-4E19-838F-25FF3EDE9BEE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47BBB668-35E5-4E19-838F-25FF3EDE9BEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1969859907-456572308-780527850</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2958                </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>18CN33WW(V2.06)         </Version><SMBIOSVersion major="2" minor="5"/><Date>20090821000000.000000+000</Date></BIOS><HWID>D2EA3507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800249-02-1033-7601.0000-1092014
    Installation ID: 015985770996365882586331056815293943685101850490095265
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FJQKD
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 4/19/2014 9:10:10 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqhMUxTOen/moS7JiCrcJw7RqOsyMkbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            LENOVO        CB-01   
      DBGP            LENOVO        CB-01   
      HPET            LENOVO        CB-01   
      BOOT            PTLTD         $SBFTBL$
      MCFG            LENOVO        CB-01   
      SLIC            LENOVO        CB-01   
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    The Key in your report is the OEM_SLP Key - which requires that it be installed using the Recovery media.



    You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


    You may need to activate by phone.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    I clearly stated above "The sticker on the bottom of the laptop was no longer readable."

    I attached two images. You can see the Microsoft Windows sticker is worn and no longer readable whereas all the other stickers on the bottom of the laptop are still readable. If Microsoft requires users to get the number from the sticker, Microsoft should have made the sticker durable.

    Attachment 314721

    Attachment 314722
      My Computer


  4. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #4

    Your key may be to worn to recover
    Read this thread to get some ideas of how some people have recovered worn/unreadable keys:
    Recovering Windows Product Key
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    I already read that thread.

    I clearly stated above "I used a Key Finder program to grab the Windows key."

    It is too late to record the key on the sticker, to put plastic over the sticker, or to scan the key on the sticker.

    My advice to users is to do that. But by the time you read this thread, the sticker is probably unreadable.

    My advise to Microsoft is to make the sticker durable. But probably no one at Microsoft who is in charge of key sticker standards will ever read this thread. I hope I'm wrong.

    My laptop is really old. The battery is near death, the DVD drive broke a long time ago, and the connection from the power cord to the battery is faulty. I have no plans to spend money to reinstall Windows when I already purchased it. I will probably install Linux instead.
      My Computer


  6. Posts : 107
    Windows 7 Home Premium 64-bit
       #6

    I wonder if joyellen would be able to get the code/recover disk from Lenovo?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    No - the only hope is either a reinstall with the manufacturer's Recovery media, or relying on MS to provide a new key. I'll post details on that later.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    ...here's the detail on MS's needs...

    There *may* be an alternative solution though, if you are patient and persistent.
    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.
      My Computer


  9. Posts : 4
    Windows 7 Home Premium 32bit
    Thread Starter
       #9

    I called Microsoft's activation center and was told by Kiran S. in Bangalore, India, that Microsoft sells the OEM license and does not keep records on individual keys.

    Kiran recommended contacting the manufacturer. I've been out-of-town for the past couple of weeks. I will call once I get home and post with an update. In the meantime, please keep this post open for comments.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The manufacturer is not allowed (so far as I am aware) to keep such records, either.
    You have to do EXACTLY as I said - if you do it right, and get the right operator, they will issues a NEW key (perhaps only a one-time key, but that will be enough)
      My Computer


 

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