IE11 Install Failure. Error 9C59

agizmo · 25 Apr 2014

Hi forums,

I'm having issues updating my Windows Pro x64 laptop to IE 11. Windows update give error code 9C59 and the offline installer also fails. Any help would be appreciated. Attached are my logs.

fireberd · 25 Apr 2014

See this thread. It has been asked many times on this forum.
https://www.sevenforums.com/windows-u...code-9c59.html

agizmo · 25 Apr 2014

fireberd said:

See this thread. It has been asked many times on this forum.
https://www.sevenforums.com/windows-u...code-9c59.html

I saw that thread, but the instructions for this forum said "Never, under any circumstances, follow the instructions posted to another user who appears to be having the same problem as you (unless specifically instructed to). Windows Update problems are very computer specific and following instructions made to another user will probably do more harm than good."

I do not know what *.mum, manifests, or packages are broken on my system and need help parsing the log files. I was worried that applying the fixes for Cyber Coach could cause issues for my system.

Cyber Coach · 25 Apr 2014

I'm very sure you are correct. Everyone seems to be missing different components.

One thing I noticed that you didn't run is SFC /scannow with a command prompt as Administrator. (Right click on Command Prompt, run as administrator)

This does a validation and I know that the results are also required. Mine came out clean but I was missing lots of packages.

agizmo · 25 Apr 2014

Cyber Coach said:

I'm very sure you are correct. Everyone seems to be missing different components.

One thing I noticed that you didn't run is SFC /scannow with a command prompt as Administrator. (Right click on Command Prompt, run as administrator)

This does a validation and I know that the results are also required. Mine came out clean but I was missing lots of packages.

Oh, sorry. I did, but it was during a previous reboot. The prompt windows said it came back clean, but I'll run it again and upload the log files again.

techtitan100 · 25 Apr 2014

you are not suppose to post your data in another thread stay in this thread and that way Noel will be able to help you instead of helping 2 people in one thread

agizmo · 25 Apr 2014

I rebooted, ran SURT, ran sfc /scannow, and tried to install IE11. Here is an updated copy of my logs.

techtitan100 · 25 Apr 2014

Noel will assist you now that you have uploaded your logs

NoelDP · 26 Apr 2014

I'll try, anyhow :)

Here's the major error from the CBS.log file - CheckSUR was clear...

Code:

2014-04-25 11:35:02, Info                  CSI    0000032f Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer, Version = 11.2.9600.17041, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\854a4fa1015dcfe133f699224ddaf8184bc76218d56440730bb5bcbf88d59ade.cat".
2014-04-25 11:35:02, Error                 CSI    00000330@2014/4/25:15:35:02.968 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2014-04-25 11:35:06, Error                 CSI    00000331 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6757847# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2014-04-25 11:35:06, Error                 CSI    00000332 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6757846# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-04-25 11:35:06, Error                 CSI    00000333 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6757845# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-04-25 11:35:06, Error                 CSI    00000334 (F) CRYPT_E_NOT_FOUND #6757597# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2014-04-25 11:35:06, Error                 CSI    00000335 (F) CRYPT_E_NOT_FOUND #6757074# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2014-04-25 11:35:06, Error                 CSI    00000336 (F) CRYPT_E_NOT_FOUND #6757073# 4681970 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2014-04-25 11:35:06, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-04-25 11:35:06, Info                  CSI    00000337@2014/4/25:15:35:06.453 CSI Transaction @0x12aee30 destroyed
2014-04-25 11:35:06, Info                  CBS    Perf: Resolve chain complete.
2014-04-25 11:35:06, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-04-25 11:35:06, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

This implies corruption in the COMPONENTS registry hive.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

agizmo · 26 Apr 2014

Thanks Noel. Here is a copy of the Components registry from my system. http://1drv.ms/QHRy8n