Unable to get around Win7 product activation problem


  1. Posts : 3
    Windows 7
       #1

    Unable to get around Win7 product activation problem


    Since installing a new mobo & hard drive I've had the classic problem of my Windows 7 product activation code not working. Lots of internet research, consulting a few computer nerds, Microsoft websites and 2 computer technicians later, the answer has always come up the same: call Microsoft, explain the situation, give them my product activation code and they'll reset it to work again. This seems impossible though as all 3 of the phone methods don't work.


    Method 1: Speak my activation code into the phone for their voice recognition software.

    After 6 attempts it couldn't make out what I was saying.

    Method 2: Input the code into the keypad.

    Maybe I'm just being a bit mentally challenged here, but how can I give my activation code for each letter when there are 3 letters on each keypad number? I tried doing it anyway, but of course it didn't work.

    Method 3: Speak to support staff on the phone.

    I tried this and it was one massive exercise in frustration. The guy had such a heavy accent that neither of us could make out half of what the other was saying. I explained to him again and again that my code "isn't valid" because I changed the mobo and hard drive, but he just kept saying "this error message is because your product activation code isn't valid". Upon my last attempt he said something that included "I'll transfer you" and I couldn't make out the rest. I waited on on hold and after 5 minutes the same guy came back on and said "[something incoherent] your activation code isn't valid; thank you for calling Microsoft, goodbye." *click* (I never did give him my code btw; he's just going off the error message).

    Can anyone please help me?
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Thanks.


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RBPDK-VXTY8-HFPKJ
    Windows Product Key Hash: Rz8jDgBNRgx7pfR7VitKN/THYF0=
    Windows Product ID: 00359-034-9228077-85859
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {49DACD0D-80A7-40E1-90C1-4486922FE73A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{49DACD0D-80A7-40E1-90C1-4486922FE73A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HFPKJ</PKey><PID>00359-034-9228077-85859</PID><PIDType>5</PIDType><SID>S-1-5-21-337519000-3983932674-1313943152</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503   </Version><SMBIOSVersion major="2" minor="5"/><Date>20121114000000.000000+000</Date></BIOS><HWID>CE363407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-034-922807-01-1033-7601.0000-1042014
    Installation ID: 006160110313451782799054110350312332679290687643015584
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HFPKJ
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 5/28/2014 12:43:27 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:23:2014 01:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKLyIgQJ4ms4mBAzVPJu8nCrYj3O7o08oIE=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			111412		APIC1030
      FACP			111412		FACP1030
      HPET			111412		OEMHPET 
      MCFG			111412		OEMMCFG 
      OEMB			111412		OEMB1030
      SSDT			A M I 		POWERNOW
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    I can't see any specific reason for activation failing in your report. Everything I see looks valid to me.

    All I can suggest is telephone activation and speaking to an operator, which should work.



    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you


    Note - if you do have a problem with understanding the operator, demand to be passed to their supervisor. First line support are usually outsourced but their supervisors are mostly MS employees and do actually care (and from experience, most speak pretty good English!).
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    How very bizarre; I guess I'll try your phone activation advice and/or try a tech expert in person.

    Thanks anyway NoelDP.
      My Computer


  6. Posts : 365
    Windows 10 Pro - 64 bit
       #6

    Durzo1259 said:
    How very bizarre; I guess I'll try your phone activation advice and/or try a tech expert in person.

    Thanks anyway NoelDP.
    I discovered when you are asked for the codes from your computer when activating , you can enter the #'s on your phone pad . Worked 100 % for me .. When I read out the #'s to the automated computer voice it can never understand me either ..
      My Computer


 

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