Windows components do not appear in "view installed updates"

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  1. Posts : 8
    Windows 7 Professional 64 bit
       #1

    Windows components do not appear in "view installed updates"


    I am using Windows 7 Pro SP1 64-bit. I want to remove IE 11 but when I go to look at Installed updates, only 47 items show. There are updates for MS Office, Adobe, etc., but no Windows updates. I have another laptop with the same OS and I can see the updates on it. Is there some option in Windows update I need to set?

    Removal of IE11 is not the real problem here, it's the absence of the windows components. This is a new laptop.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    If the machine came with IE11 pre-installed, then it almost certainly cannot be removed.
    You'd have to reformat and reinstall using retail media - assuming that your machine actually has a proper Windows 7 COA sticker, and isn't simply a downgrade from Windows 8 Pro.
      My Computer


  3. Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Thanks for your reply, but removing IE 11 is no longer the issue. Where are my Windows components in case I had to remove something?
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Do you have Windows Update set to download and install updates?
    Have you done a manual Check For Updates to see if anything new is found?

    From the look of the updates showing there, there have been no updates installed for quite some time.
    Let's do a few diagnostics


    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.


    Please follow the Windows Update Posting Instructions and post the requested data
    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CBA files, for a number of reasons)
      My Computer


  5. Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       #5

    I will try your suggestions but let me re-state that I am NOT having a problem with Windows update. If I bring up Windows update and select view update history, there are approximately 140 updates with the last one being May 18 (see image). I just don't see them in installed updates in Programs and Features.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Please open an Elevated Command Prompt, and run the following commands

    Code:
     
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2864058_SP1~31bf3856ad364e35~amd64~~6.1.1.1"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2864058~31bf3856ad364e35~amd64~~6.1.1.1"
     
    .
    post the results.


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    Hope I'm not getting in the way.
    From post #5.
    I just don't see them in installed updates in Programs and Features.
    I don't believe you will ever see all KB xxxxxxx in Programs and Features.

    Noel please correct me if I'm incorrect. I do try to learn while watching you work.

    Back to watching.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Layback Bear said:
    Hope I'm not getting in the way.
    From post #5.
    I just don't see them in installed updates in Programs and Features.
    I don't believe you will ever see all KB xxxxxxx in Programs and Features.

    Back to watching.
    Should do - option link at top left :)
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    Thank you Noel.
      My Computer


  10. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #10

    Noel, another party crasher here with a question.

    Does running Windows Update Cleanup remove them from Installed Updates and leave them in the Update History list ?

    tyia
      My Computer


 
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