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Windows 7: windows update service disappeared on w7 pro x32

23 May 2014   #1

windows 7 professionnal x32
windows update service disappeared on w7 pro x32

i'm from paris in France ( that why my English is bad)
i'm new here
my os is Windows 7 pro x32
my Windows update service is disapear
i have seen in the net that Shawn Brink have done a .bat file to repear this probleme but i don't find it
if someone have an idea
Thank you
My System SpecsSystem Spec
23 May 2014   #2

64-bit Windows 10 Pro

Hello Daniel, and welcome to Seven Forums.

If you like, you could download and merge the .reg file below to restore the missing Windows Update (wuauserv) service.

Services - Restore Default Services in Windows 7

Hope this helps, :)
My System SpecsSystem Spec
23 May 2014   #3

windows 7 professionnal x32
windows update disepear on w7 pro x32

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7B3F5916-5252-438B-B403-E6E6B8388122}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7B3F5916-5252-438B-B403-E6E6B8388122}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1524079235-3577240549-3320365436</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 380 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20101206000000.000000+000</Date></BIOS><HWID>69643707018400F8</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B10K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65841</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514
Nom : Windows(R) 7, Professional edition
Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
ID d’activation : 50e329f7-a5fa-46b2-85fd-f224e5da7764
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00371-00178-926-700524-02-1036-7600.0000-0902011
Identificateur d’installation : 001023675442236525916864207221869771433101995854674671
URL du certificat du processeur :
URL du certificat de l’ordinateur :
URL de licence d’utilisation :
URL du certificat de clé de produit :
Clé de produit partielle : 733WD
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 4
Heure approuvée : 23/05/2014 19:53:01
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:7:2014 14:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
____ DELL B10K 
My System SpecsSystem Spec

23 May 2014   #4

windows 7 professionnal x32

i have done your instruction
at the end the message is: you have sucessfuly added the files
i restart
and when i go back to the services.msc
there is no more windows update services
the last one service of Windows is Windows search
so i don't know what to do ?
so now in paris its 8.30 pm
i must to leave the office
i wil have your answer tomorow
thank you very much for your help
My System SpecsSystem Spec
23 May 2014   #5

64-bit Windows 10 Pro

Could be a language issue with your copy being a French version and the download from an English copy.

If you like, you might see if doing a system restore using a restore point dated before the service went missing may be able to restore it.
My System SpecsSystem Spec
23 May 2014   #6

windows 7 professionnal x32

i had find about the restoration
the probleme is that the point of restauration is not actif
because all the computer there are in a pharmacy
so if i make a restauration i lose the history of many patients

one suggestion the registre of " Windows update" not exist actually in my computer
perhaps we mus creat it before do the merge ?
My System SpecsSystem Spec
23 May 2014   #7

64-bit Windows 10 Pro

Ah, I see. No, you wouldn't want to do system restore then.

As a test, see if running the command below in the Run (Windows + R keys) dialog is able to open to checking for Windows Updates for you.

wuauclt /showcheckforupdates
My System SpecsSystem Spec
23 May 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

System Restore should not affect data - unless it is stored in very specific areas of the system and has file extensions identical to program files. It will however affect the programs which use the data.
My System SpecsSystem Spec

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