Unable to Install Windows 7 SP1 or IE9 using Windows Update

NoelDP · 02 Jun 2014

The CheckSUR log shows the following remaining problems...

Code:

Unavailable repair files:
 servicing\packages\Microsoft-Windows-GroupPolicy-ClientTools-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7600.16385.mum
 servicing\packages\Microsoft-Windows-Indexing-Service-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7600.16385.mum
 servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~fr-FR~8.0.7600.16385.mum
 servicing\packages\Microsoft-Windows-OpticalMediaDisc-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7600.16385.mum
 servicing\packages\Microsoft-Windows-Indexing-Service-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7600.16385.cat

These are pretty much expected - I'll post a fix protocol for them as soon as I get myself organised :)

NoelDP · 02 Jun 2014

I've uploaded a file - jmkac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jmkac in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

jmak18 · 02 Jun 2014

When I do this it says that "there is already a file with the same name in this location", also saying there are 7 other conflicts. What should I do? Copy/Replace, Keep both, or not copy? I've attached a screenshot in case.

NoelDP · 02 Jun 2014

OK - that means that the problem is a little different, and lies within the registry rather than the file system.

abandon that for the moment.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

jmak18 · 02 Jun 2014

Haven't used Dropbox for a long time. Forgot how to link for a moment lol. Here it is:

https://www.dropbox.com/s/d9h9vzkcuz...COMPONENTS.zip

jmak18 · 02 Jun 2014

Also I just had a couple of quick questions that doing all this has brought to my attention.

The first one would be whether doing things like SFC and CheckSUR's can help with computer performance in general, and in that case whether it would be recommended that the average computer user use these tools as part of regular maintenance. And the second one (perhaps rooted more in paranoia than just curiosity

) is how these errors and file corruptions could have happened, as in could a virus have caused this or is it just some normal thing that happens to all computers. I'm asking this since you mentioned earlier that I was missing some critical files as well as recently having a virus scare on my other computer.

Other than that really appreciate you doing all this, I can imagine how stressful doing stuff like this can be sometimes :)

NoelDP · 03 Jun 2014

It looks to me as if someone has been using some form of registry cleaner - and because there were errors in the registry, the cleaner, rather than repairing things, has comprehensively trashed them.
I don't think there's a lot I'm going to be able to do with it, apart from recommend a repair install

As to what caused the initial error, the common causes are BSOD during updating, power-out during updating, registry cleaners, malware, etc., etc..

I'm going to ask someone else to have a look and see if he can come up with a better prognosis for you, but it may be a couple of days before he can free the time to get back to you.

Don't run away! :)

jmak18 · 03 Jun 2014

By registry cleaner do you mean something like CCleaner, because that's the only form of Registry Cleaner I have, although I haven't used it for a while.

I also have CCleaner backups files which were created after each Registry run, if I could get these restored is it possible to not have to do a repair install?

NoelDP · 03 Jun 2014

CCLeaner is safer than most - I was more worried about anything from the Wise or IOBit stables.

A System Restore and/or restores from CCleaner's backups is worth a try, although I suspect they won't repair all the damage.

jmak18 · 04 Jun 2014

Nope never even heard of the other two, CCleaner is the only Registry Cleaner I've ever used. Anyways, I merged all the backups from the CCleaner Backup Files folder, which it reported was successful. The files are still there in the folder. Not sure if that's just normal or whether they were supposed to disappear after merging. Anyways, I then restarted the computer after which everything seemed to be normal. I proceeded to do your previously mentioned instructions of copying the COMPONENTS file and am posting the dropbox link to the new one.

https://www.dropbox.com/s/d9h9vzkcuz...COMPONENTS.zip

I'm kind of curious why this wouldn't repair all the damage though since I kept a backup of every registry cleaning I did. Unless you're saying someone was directly tampering with it?