3 Updates keep failing for about a week

dishe · 03 Jun 2014

For the last week or so, every time I turn on my computer it tries to apply the same 3 updates, fails, reverts the changes, reboots a few times in the process, then finally lets me in. The updates and errors are as follows:

Internet Explorer 11 for Windows 7 for x64-based Systems
Error details: 9C57

Security Update for .NET Framework 3.5.1 (KB2478662)
Error details: 80070BC9

Security Update for .NET Framework 3.5.1 (KB2446710)
Error details: 80070BC9

I've tried the basic Windows Update Diagnostic tool and the MS Fix it tool. Neither one seems to help anything. Instead of trying to shrink my CBS log to fit on the forum, I'm attaching a dropbox link here:

https://www.dropbox.com/s/lgf0pweusaaj508/CBS.zip

Please let me know what I can do to fix it!
To be honest, I don't use IE at all, so I don't really care about IE11. I'm not sure if the .NET thing really affects me either. But I don't like it that something is broken and I'd like to get to the bottom of this. Thanks internet Gurus!

NoelDP · 03 Jun 2014

The CheckSUR shows that you had massive corruption - and was apparently able to clear all the errors.

Code:

Summary:
Seconds executed: 252
 Found 79409 errors
 Fixed 79409 errors
  CSI Missing Component Key Total count: 13398
  Fixed: CSI Missing Component Key.  Total count: 13398
  CSI Missing Pinned Component Key Total count: 4322
  Fixed: CSI Missing Pinned Component Key.  Total count: 4322
  CSI Missing Identity Total count: 17720
  Fixed: CSI Missing Identity.  Total count: 17720
  CSI Missing C Mark Total count: 20412
  Fixed: CSI Missing C Mark.  Total count: 20412
  CSI F Mark Missing Total count: 27879
  Fixed: CSI F Mark Missing.  Total count: 27879

The latest SFC scan appears to be clear.

However - with that number of errors it's very likely that there is going to be significant damage elsewhere in the registry.
I would tend towards a repair install as your best option.

.NET 3.5 is part of the operating system - and the OS depends on it for certain functions, so it's very necessary.

I would try installing bot .NET updates while booting to a Clean Boot state - How to perform a clean boot in Windows
There may be something interfering, such as your AV or other security software.

dishe · 03 Jun 2014

NoelDP said:

The latest SFC scan appears to be clear.

However - with that number of errors it's very likely that there is going to be significant damage elsewhere in the registry.
I would tend towards a repair install as your best option.

.NET 3.5 is part of the operating system - and the OS depends on it for certain functions, so it's very necessary.

I would try installing bot .NET updates while booting to a Clean Boot state - How to perform a clean boot in Windows
There may be something interfering, such as your AV or other security software.

Interesting. I don't run any AV software aside from MS security essentials. This computer is mostly my business workstation (I have another machine to beat up for personal use and games, etc). I did recently upgrade some of my work suites of software, wonder if uninstalling/installing versions messed up my registry. Looks like my restore points don't go back far enough to fix that, though. :/

I'll try the .net updates in clean boot as you recommend. By repair install, do you mean format and start my installation over? Or is that something that can be applied to an existing installation?

dishe · 03 Jun 2014

Well, I guess a combination of running those tools (most likely SFC) fixed something between when I wrote that message and tried again. I did a clean boot (which I had tried previously, btw), and it didn't work. But it worked this time.

Now it says I've successfully installed 5 critical updates. I went to check for more, and its telling me I have 63 more to download and install (!!!).

So, I guess its working now. Do you still think I should do a repair install as well?

**Pauly** · 03 Jun 2014

I would say no if the system is working normally

FWIW a repair install is a fix of the existing operating system leaving existing file structures intact, what your referring would be a clean install where you wipe everything and start again from scratch
May I take this opportunity to recommend you take a system image of your boot drive when you confirm full functionality has returned then you have a full backup if required from the day you took the system image, system restore is handy but its always nice to have an image to fall back on

NoelDP · 03 Jun 2014

dishe said:

Well, I guess a combination of running those tools (most likely SFC) fixed something between when I wrote that message and tried again. I did a clean boot (which I had tried previously, btw), and it didn't work. But it worked this time.

Now it says I've successfully installed 5 critical updates. I went to check for more, and its telling me I have 63 more to download and install (!!!).

So, I guess its working now. Do you still think I should do a repair install as well?

I have to admit to a certain amount of surprise that it worked! :)

No - so long as the system appears to be functioning well, I'd leave it alone, but be prepared for a repair install if necessary in the future - see the tutorial here...
Repair Install