Windows Update Issues

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  1. GDW
    Posts : 22
    Win7 Pro 64bit
       #1

    Windows Update Issues


    Windows update has stopped working error 80070002, all MS fixes also fail:

    Summary:
    Seconds executed: 1445
    Found 99 errors
    CSI Manifest and S256H Do Not Match Total count: 1
    CSI Missing Deployment Key Total count: 91
    CSI Corrupt Deployment Keyform Total count: 1
    CSI Mismatched Identity Total count: 1
    CSI Corrupt I/P Mark Total count: 1
    CSI Located Replacement: Invalid (S256H) Total count: 16
    CSI Corrupt Registry Value Total count: 2
    CBS Registry Error Total count: 1
    CBS Watchlist Package Missing Total count: 1
    Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-wmi-consumers_31bf3856ad364e35_6.1.7600.16385_none_a6c7190f7292676c.manifest
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Without the detail, what you've posted is all but useless.

    Please follow the Windows Update Posting Instructions and post the requested data
    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  3. GDW
    Posts : 22
    Win7 Pro 64bit
    Thread Starter
       #3

    Sorry, I had to cut out half of the error log as it was too big, and obviously removed the relevant text.

    Long and short is around April the auto-update stopped working with an error code of 80070002. I've tried all the numerous fixes that MS have produced but they run for a around 30 minutes, complete but do not fix the problem.

    When I've tried to install hotfixes manually it tells me its not relevant for my PC - I'm running Windows 7 Pro 64bit.

    Attached is the log from the SURT tool. I am at a bit of a loss what to do next.
      My Computer


  4. GDW
    Posts : 22
    Win7 Pro 64bit
    Thread Starter
       #4

    Attached is the whole CBS folder.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Interesting.
    There is a single bitflip in the registry which is causing all sorts of mayhem in your CBS.log file.

    The error in the CBS log is this one...
    Code:
    2014-06-07 00:54:48, Error                 CSI    00000012 (F) STATUS_OBJECT_NAME_NOT_FOUND #272173# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xb2e7e0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[217]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_none_f21e73acf5c7442d\v!6n1.7600.q6385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 11724672 (0x00b2e780))[gle=0xd0000034]
    2014-06-07 00:54:48, Error                 CSI    00000013@2014/6/6:23:54:48.046 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
    [gle=0x80004005]
    This is independent of the CheckSUR log - but correcting it may either correct some of the errors there, or create more that need correction (or both!)


    Let's check what is actually there before we attempt to cure it...

    Please open an Elevated Command Prompt and run the following commands

    Code:
     
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_none_f21e73acf5c7442d"
    REG UNLOAD HKLM\COMPONENTS
     
    .
    Post the results.

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

    Hopefully, if we fix that one first, things will become a little easier to read!
      My Computer


  6. GDW
    Posts : 22
    Win7 Pro 64bit
    Thread Starter
       #6

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.
    C:\Windows\system32>
    C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
    01.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-d..
    gement-winproviders_31bf3856ad364e35_none_f21e73acf5c7442d"
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1
    _gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-d..gement-winprovide
    rs_31bf3856ad364e35_none_f21e73acf5c7442d
    SomeUnparsedVersionsExist REG_BINARY 00
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1
    _gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-d..gement-winprovide
    rs_31bf3856ad364e35_none_f21e73acf5c7442d\v!6n1.7600.q6385
    C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
    The operation completed successfully.
    C:\Windows\system32>
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Hmm - a very short listing (mine came to around 15 entries)
    The one ending v!6n1.7600.q6385 is the problem - the question is how best to resolve it.

    We can go the manual way (easiest for me, but potentially the hardest for you) or I can try and craft the proper patch to fix the bitflip, and hope everything goes according to plan.

    Have you worked in Regedit before? How comfortable are you there?
      My Computer


  8. GDW
    Posts : 22
    Win7 Pro 64bit
    Thread Starter
       #8

    Hi Noel,

    Thanks for your help before we start.

    I'm comfortable using regedit.
      My Computer


  9. GDW
    Posts : 22
    Win7 Pro 64bit
    Thread Starter
       #9

    Hi noel, I do have to go out, but if you can post me the instructions I'll complete and come back to the thread later on. Thanks.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Oh goody :) Makes my life a lot easier

    Open an Elevated Command Prompt, and run the following commands

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    Regedit


    Regedit will open once the hive has loaded
    Navigate to
    HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_none_f21e73acf5c7442d

    Export it for safety! (and please upload it so I can take a look - you'll have to zip it first)

    and expand that branch so you can see the
    v!6n1.7600.q6385
    subfolder
    right-click on it and select 'Rename' - edit it to read
    v!6n1.7600.16385

    Now close regedit and the CMD window, and reboot then run SFC and CheckSUR again - post the new CBS.log and CheckSUR.log files.
      My Computer


 
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