error code 800b0100

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  1. Posts : 5
    windows 7 32bit
       #1

    error code 800b0100


    Hi, I need help. My HP won`t update. I don`t know what to do, I`m an amateur Attachment 320847

    Attachment 320848
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    CheckSUR shows the following problems...
    Code:
    Unavailable repair files:
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
    I can find no sign of any SFC scan having been run - but we can worry about that after fixing the above errors.

    Back In a few minutes with a fix protocol.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - zj9aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder zj9aa in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  4. Posts : 5
    windows 7 32bit
    Thread Starter
       #4

    Here, I hope I did it OK.. Attachment 320968
      My Computer


  5. Posts : 5
    windows 7 32bit
    Thread Starter
       #5

    I wasn`t sure if I need to copy just security catalog or MUM file too? I`ve copied both..
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Both need to be copied, as the replacement of both is done at the same time by the tool.

    I just realised - I gave you the wrong files, anyhow! (doesn't matter - CheckSUR is clever that way) We see so few x86 installs that I automatically posted the x64 versions...
    back with the proper ones in a minute or two.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I've uploaded a file - zj9ab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder zj9ab in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

    Sorry about the confusion!
      My Computer


  8. Posts : 5
    windows 7 32bit
    Thread Starter
       #8

    No problem, thank you for helping me :) And now what I need to do?Attachment 321201
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    CheckSUR is now clear :) - I got the right files this time.

    Please now run SFC /SCANNOW from an Elevated Command Prompt, and post the new CBS.log file - I think it will report 'nothing found' so if that's the case, try going to windows Update and do a Check for Updates, and attempt to install ONLY the oldest update found -reboot, and if that installs OK, install any others found.
      My Computer


  10. Posts : 5
    windows 7 32bit
    Thread Starter
       #10

    Thank you very much! Everything is perfect now
      My Computer


 
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