error code 800b0100

Page 1 of 2 12 LastLast

  1. Posts : 5
    windows 7 32bit
       #1

    error code 800b0100


    Hi, I need help. My HP won`t update. I don`t know what to do, I`m an amateur Attachment 320847

    Attachment 320848
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    CheckSUR shows the following problems...
    Code:
    Unavailable repair files:
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
     servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
    I can find no sign of any SFC scan having been run - but we can worry about that after fixing the above errors.

    Back In a few minutes with a fix protocol.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - zj9aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder zj9aa in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  4. Posts : 5
    windows 7 32bit
    Thread Starter
       #4

    Here, I hope I did it OK.. Attachment 320968
      My Computer


  5. Posts : 5
    windows 7 32bit
    Thread Starter
       #5

    I wasn`t sure if I need to copy just security catalog or MUM file too? I`ve copied both..
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Both need to be copied, as the replacement of both is done at the same time by the tool.

    I just realised - I gave you the wrong files, anyhow! (doesn't matter - CheckSUR is clever that way) We see so few x86 installs that I automatically posted the x64 versions...
    back with the proper ones in a minute or two.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I've uploaded a file - zj9ab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder zj9ab in the same place.
    Open this folder - there should be one folders inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

    Sorry about the confusion!
      My Computer


  8. Posts : 5
    windows 7 32bit
    Thread Starter
       #8

    No problem, thank you for helping me :) And now what I need to do?Attachment 321201
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    CheckSUR is now clear :) - I got the right files this time.

    Please now run SFC /SCANNOW from an Elevated Command Prompt, and post the new CBS.log file - I think it will report 'nothing found' so if that's the case, try going to windows Update and do a Check for Updates, and attempt to install ONLY the oldest update found -reboot, and if that installs OK, install any others found.
      My Computer


  10. Posts : 5
    windows 7 32bit
    Thread Starter
       #10

    Thank you very much! Everything is perfect now
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:51.
Find Us