MS Security Essential fails to update !!!

Hi,

I have been using Security Essential for a few years, and regularly update it either automatically or sometimes manually. However, the update failed both yesterday and today. The message is: The virus ...definition... didn't update on ... because of an internet or network connectivity problem. The virus / spyware definition version shown was 1.175.1441.0. If I go to Windows update history, it will show KB2310138 and some presumably new version of the definition - and the status is "Failed".

Obviously, my broadband is ok as I can use email and I can raise this thread here....

Do you have the same problem these 2 days? More importantly, what is the best way to fix it? I have thought about uninstall it and re-install. However, I am worried that if the re-install fails I will have no protection at all after the old version has been removed.

Help, please?

Hi

Here is a screen shot for reference...

Looking forward to your comment, please.

OK... I posted that one before I saw your first post... will do it now.

Code:

# AdwCleaner v3.212 - Report created 08/06/2014 at 16:16:37
# Updated 05/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Agostinho - AGOSTINHO-PC
# Running from : C:\Users\Agostinho\Desktop\adwcleaner_3.212 (1).exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\END
Folder Found : C:\Program Files (x86)\Conduit
Folder Found : C:\Users\Agostinho\AppData\Local\Conduit
Folder Found : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Folder Found : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Folder Found : C:\Users\Agostinho\AppData\LocalLow\Conduit
Folder Found : C:\Users\Agostinho\AppData\LocalLow\PriceGong
Folder Found : C:\Users\Agostinho\AppData\Roaming\OpenCandy
Folder Found : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Found : HKCU\Software\AppDataLow\Software\PriceGong
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Found : [x64] HKCU\Software\Conduit
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
Key Found : HKLM\Software\Conduit
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Google Chrome v35.0.1916.114

[ File : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Found [Extension] : fifbhfmciagkcmdmapchdimjekakljld
Found [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

[ File : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Found [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

*************************

AdwCleaner[R0].txt - [2437 octets] - [08/06/2014 16:16:37]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2497 octets] ##########

Hi, report attached as advised :)

Thanks... does it mean I just need to run the Adwcleaner again and do the "scan" and the "uninstall"? I have never done this before, so just need to make sure I do it correctly....

but how about "clean mode"? ... is it something else?

By the way, why did MSE not stop these conduit etc going to my machine.. and why was it the other way round, i.e. these programs stops MSE working ???

Unfortunately, still not working Please see attached:

Code:

# AdwCleaner v3.212 - Report created 08/06/2014 at 19:56:54
# Updated 05/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Agostinho - AGOSTINHO-PC
# Running from : C:\Users\Agostinho\Desktop\adwcleaner_3.212 (1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Users\Agostinho\AppData\Local\Conduit
Folder Deleted : C:\Users\Agostinho\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Agostinho\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Agostinho\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Folder Deleted : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Folder Deleted : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\Extensions\fifbhfmciagkcmdmapchdimjekakljld
File Deleted : C:\END

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Key Deleted : HKCU\Software\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\fifbhfmciagkcmdmapchdimjekakljld
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\Conduit

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Google Chrome v35.0.1916.114

[ File : C:\Users\Agostinho\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Deleted [Extension] : fifbhfmciagkcmdmapchdimjekakljld
Deleted [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

[ File : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Deleted [Extension] : jbolfgndggfhhpbnkgnpjkfhinclbigj

*************************

AdwCleaner[R0].txt - [2581 octets] - [08/06/2014 16:16:37]
AdwCleaner[R1].txt - [2641 octets] - [08/06/2014 19:55:17]
AdwCleaner[S0].txt - [2571 octets] - [08/06/2014 19:56:54]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2631 octets] ##########