This copy of Windows is not genuine, after several years of use.

Page 1 of 3 123 LastLast

  1. Posts : 18
    Win 7 Pro 64
       #1

    This copy of Windows is not genuine, after several years of use.


    Started the PC yesterday and got a message that my copy of Windows is not genuine, after several years of use. Have tried some steps I found online but generally come up with errors in activation (0x80070005). Last thing I did with the computer before this was install Comodo backup. Tried restoring to earlier backup but problem persists. Have tried Microsoft support but can never get through after extremely long waits. Any help?

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C7PT6-T7Q43-37TWY
    Windows Product Key Hash: BZGEh307IE7ot1Mc48A3z0U2VUM=
    Windows Product ID: 00371-OEM-9044783-44686
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {444EA451-1599-42ED-BA99-F61698E15254}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{444EA451-1599-42ED-BA99-F61698E15254}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-37TWY</PKey><PID>00371-OEM-9044783-44686</PID><PIDType>3</PIDType><SID>S-1-5-21-1890358910-3633621195-848419343</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2105</Version><SMBIOSVersion major="2" minor="6"/><Date>20111128000000.000000+000</Date></BIOS><HWID>9EA33707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:12:2014 19:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAgACAAAAAgABAAEAln1W6eK99lVqxKyL7LlQGkdVjgNapS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
    This can be caused by a number of things - top of the list is an over-zealous security application.

    What AV is currently installed?
    What other security software is installed?
    What other AV's have EVER been installed on this machine?
      My Computer


  3. Posts : 18
    Win 7 Pro 64
    Thread Starter
       #3

    I currently use Avast AV and Comodo Firewall. I also periodically scan with Spybot, Windows Defender, Superantispyware, Malwarebytes, and Spywareblaster, though none of those should be running any active protection.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Avast can cause this type of thing - rarely. Comodo I'm not familiar enough with to be able to comment, but the last time I attempted to sue it I really disliked it (a good few years ago now!).

    The others can be ignored for the moment
    Is Avast the only AV you've run since the last reformat?

    Perhaps the Event logs will show what's happening...

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  5. Posts : 18
    Win 7 Pro 64
    Thread Starter
       #5

    I can't remember if I had Norton AV and ZoneAlarm on this computer years ago. I don't think so, but it's been a while.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You appear to have a mess of problems in the Networking area.

    Please open Device Manager
    Click on the View option in the menu bar, and click on the Show hidden Devices option.
    Now look for and uninstall/delete all entries with yellow triangles or red crosses.
    Uninstall the following two devices (flagged or not!)
    Intel(R) 82579V Gigabit Network Connection
    Intel(R) 82583V Gigabit Network Connection

    reboot and allow Windows to reinstall what it needs to - wait a few minutes and then reboot again.

    Then open an Elevated Command Prompt, and run the following commands...

    SC QUERYEX LanmanServer
    SC QUERYEX srv
    SC QUERYEX srv2
    SC QUERYEX browser
    SC QUERYEX fdphost
    SC QUERYEX LanmanWorkstation


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  7. Posts : 18
    Win 7 Pro 64
    Thread Starter
       #7

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SC QUERYEX LanmanServer

    SERVICE_NAME: LanmanServer
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1324
    FLAGS :

    C:\Windows\system32>SC QUERYEX srv

    SERVICE_NAME: srv
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX srv2

    SERVICE_NAME: srv2
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :

    C:\Windows\system32>SC QUERYEX browser

    SERVICE_NAME: browser
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1324
    FLAGS :

    C:\Windows\system32>SC QUERYEX fdphost

    SERVICE_NAME: fdphost
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1264
    FLAGS :

    C:\Windows\system32>SC QUERYEX LanmanWorkstation

    SERVICE_NAME: LanmanWorkstation
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1132
    FLAGS :

    C:\Windows\system32>
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    ?? they all look normal (now, at least)

    How many entries did you have to remove?

    Please run another MGADiag report, and post the new log
      My Computer


  9. Posts : 18
    Win 7 Pro 64
    Thread Starter
       #9

    I removed the two Intel Gigabit Network Connections you indicated and a Portable Devices: F:\ (which I think corresponds to the printer's card slot). Nothing else had abnormal icons.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C7PT6-T7Q43-37TWY
    Windows Product Key Hash: BZGEh307IE7ot1Mc48A3z0U2VUM=
    Windows Product ID: 00371-OEM-9044783-44686
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {444EA451-1599-42ED-BA99-F61698E15254}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{444EA451-1599-42ED-BA99-F61698E15254}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-37TWY</PKey><PID>00371-OEM-9044783-44686</PID><PIDType>3</PIDType><SID>S-1-5-21-1890358910-3633621195-848419343</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2105</Version><SMBIOSVersion major="2" minor="6"/><Date>20111128000000.000000+000</Date></BIOS><HWID>9EA33707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:12:2014 22:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAgACAAAAAgABAAEAln1W6eK99lVqxKyL7LlQGkdVjgNapS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    OK- that's not changed the report...
    Let's see what running a cleanup for your potential past AV's does...
    Download the ZoneAlarm cleanup tool from http://download.zonealarm.com/bin/fr...load/clean.exe - run it, and follow any instructions, then reboot.

    Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

    Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

    After the reboot, open an Elevated Command Prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so.
    then post another MGADiag report.

      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:15.
Find Us