More problems with error 80073712

rick27 · 17 Apr 2014

Toshiba laptop. Apparently has never downloaded or installed any updates since I got it in August.

Installed the "SURT" download, but is doesn't appear to be running, according to the task manager.

Tried the sfc command and got a message saying "Windows Resource Protection could not perform requested operation."

Update error message and CBS folder attached.

I spent about 30 minutes with a MS tech person. Her suggestion was to upgrade to 8 or 8.1. I asked about upgrading with the ISO file and she admitted that would work. She added they were aware of problems with the CBS.

Any thoughts???

NoelDP · 18 Apr 2014

CheckSUR failed with a nasty error...
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

The MS Tech seems to be more interested in selling a new license than good practice

The above error would certainly cause the problems with SFC - here's the critical errors from the CBS background...

Code:

2014-03-12 10:36:32, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2014-03-12 10:36:32, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6
2014-03-12 10:36:32, Error                 CSI    00000005@2014/3/12:14:36:32.147 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2014-03-12 10:36:32, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-03-12 10:36:32, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-03-12 10:36:32, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I need to have alook at your COMPONENTS registry hive

Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

rick27 · 18 Apr 2014

Hi Noel --. The folder is only 8K. New to dropbox - still figuring out to post the link.

https://www.dropbox.com/s/a5reemppstzs0n6/components maybe????

NoelDP · 18 Apr 2014

If the file is only 8KB then you have severe problems! - it should be at least 6MB (usually around 9MB!). Sure, upload it as an attachment here.

How big is the uncompressed COMPONENTS file? (should be min 30MB)

Have you attempted a System Restore back a few days??

rick27 · 18 Apr 2014

8K is what the properties says. I attempted restore when I first became aware of the problem a few months ago. It made no difference.

NoelDP · 18 Apr 2014

In that case your only chance is a repair install - see here for instructions.
Repair Install

rick27 · 18 Apr 2014

That was what I was afraid of. I already burnt the ISO onto a DVD. Maybe to be safe I'll get the rest of the drivers - or try to -from the Toshiba site.

I have an HP desktop that also runs Win 7 pro -- I don't suppose there's any chance that copying the component file, or CBS from there and installing on the 'bad' laptop would work?

NoelDP · 18 Apr 2014

The COMPONENTS file is part of the registry - it contains most of the data that holds the Windows Updates in place and allows the system to use them. It changes every time an update is installed or uninstalled.
Copying from another machine will almost never work, and can cause even more problems than you're already having.

Believe me - a repair install is fairly painless nowadays, and is by far the quickest and surest way to cure your problems.

rick27 · 18 Apr 2014

OK. Thanks very much for the help and link to the tutorial. I'm not going to attempt this until next week, but I'll let you know the outcome.

NoelDP · 18 Apr 2014

Good luck!