Windows Update error code 800736b3

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  1. Posts : 5
    Windows 7 Home Premium 64-bit
       #1

    Windows Update error code 800736b3


    Hi, I've been receiving error code 800736b3 when trying to install 2 security updates and I don't know what the problem is.
      My Computer


  2. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #2

    When this happens to me (just did - code 8007038) I install the updates one at a time.
    Worked for me.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    ... which may or may not do you any good, depending on the cause.

    Here's the first (of two) error from the CBS.log file

    Code:
    2014-06-14 15:02:05, Info                  CBS    Appl: detect Parent, Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, disposition state from detectParent: Installed
    2014-06-14 15:02:05, Info                  CBS    Appl: Evaluating package applicability for package Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed
    2014-06-14 15:02:05, Info                  CBS    Plan: Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
    2014-06-14 15:02:05, Error                 CSI    0000000e@2014/6/14:14:02:05.086 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
    [gle=0x80004005]
    2014-06-14 15:02:07, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20140614135237.cab.
    2014-06-14 15:02:08, Error                 CSI    0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #4514# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
    [gle=0x800736b3]
    2014-06-14 15:02:08, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_148e087723ea75bb16161a3605cb2830_31bf3856ad364e35_6.1.7601.22525_none_a2e3bc99f506c3a9 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to get Transaction State for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, update: 2913431-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to populate updates for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to add package to execution for package:Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CSI    00000010@2014/6/14:14:02:08.362 CSI Transaction @0x303580 destroyed
    2014-06-14 15:02:08, Info                  CBS    Perf: InstallUninstallChain complete.
    2014-06-14 15:02:08, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    WER: Generating failure report for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x800736b3, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
    2014-06-14 15:02:08, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
    2014-06-14 15:02:08, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
    2014-06-14 15:02:08, Info                  CBS    Reboot mark refs: 0
    2014-06-14 15:02:08, Info                  CBS    SQM: Reporting package change for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 963, first merged sequence: 963
    2014-06-14 15:02:08, Info                  CBS    Failed to get IVssDifferentialSoftwareSnapshotMgmt interface. [HRESULT = 0x8004230f - Unknown Error]
    2014-06-14 15:02:08, Info                  CBS    SQM: Warning: Failed to get System Restore max diff area. The data won't be available. [HRESULT = 0x8004230f - Unknown Error]
    2014-06-14 15:02:08, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, session id: 142859, sample type: Standard
    2014-06-14 15:02:08, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    2014-06-14 15:02:08, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, current: Staged, original: Staged, target: Installed, status: 0x800736b3, failure source: Execute, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 963, first merged sequence: 963
    2014-06-14 15:02:08, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2014-06-14 15:02:08, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, session id: 142862, sample type: Standard
    2014-06-14 15:02:08, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    I need to see a couple more logs before I have any real hope of making out what's going on....

    Please post the following two files.

    C:\Windows\Logs\CBS\CbsPersist_20140614135237.cab
    C:\Windows\windowsupdate.log
      My Computer


  4. Posts : 5
    Windows 7 Home Premium 64-bit
    Thread Starter
       #4

    Here they are
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The CBSPersist log isn't a lot more help
    Code:
    2014-06-14 14:29:32, Info                  CBS    Appl: Evaluating package applicability for package Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed
    2014-06-14 14:29:32, Info                  CBS    Plan: Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
    2014-06-14 14:29:32, Error                 CSI    0000000e@2014/6/14:13:29:32.365 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
    [gle=0x80004005]
    2014-06-14 14:29:35, Error                 CSI    0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #6045# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
    [gle=0x800736b3]
    2014-06-14 14:29:35, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_148e087723ea75bb16161a3605cb2830_31bf3856ad364e35_6.1.7601.22525_none_a2e3bc99f506c3a9 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:35, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:35, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:35, Info                  CBS    Failed to get Transaction State for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, update: 2913431-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:35, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    Code:
    2014-06-14 14:29:36, Info                  CBS    Appl: Package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0, Update: 2496898-75_neutral_GDR, Applicable: Applicable, Disposition: Installed
    2014-06-14 14:29:36, Info                  CBS    Plan: Package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0, Update: 2496898-75_neutral_GDR, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
    2014-06-14 14:29:36, Error                 CSI    00000016@2014/6/14:13:29:36.734 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
    [gle=0x80004005]
    2014-06-14 14:29:36, Error                 CSI    00000017 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #15797# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
    [gle=0x800736b3]
    2014-06-14 14:29:36, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_1b022458acd42b6f8f9f400c1c7cd6e8_31bf3856ad364e35_6.1.7601.21661_none_c2c9721fa26d4279 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:36, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:36, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:36, Info                  CBS    Failed to get Transaction State for package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0, update: 2496898-76_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:36, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-14 14:29:36, Info                  CBS    Failed to populate updates for package: Package_5_for_KB2496898~31bf3856ad364e35~amd64~~6.1.3.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    The WindowsUpdate log is a little more helpful...
    Code:
    2014-06-14 20:01:31:642 4500 448 Handler Starting install of CBS update 2B7BFC57-8665-4BFE-8B31-ADEF9A15973F
    2014-06-14 20:01:31:647 4500 448 Handler CBS package identity: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1
    2014-06-14 20:01:31:647 4500 448 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1, workingdir=C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1
    2014-06-14 20:01:33:059 4500 b08 Handler FATAL: CBS called Error with 0x800736b3, 
    2014-06-14 20:01:33:060 4500 448 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800736b3
    Please open an Elevated Command Prompt, and run the following commands..

    Code:
     
    DIR C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1
    MD %userprofile%\desktop\npfiles
    COPY C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1\Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1.* %userprofile%\desktop\npfiles 
    COPY C:\Windows\SoftwareDistribution\Download\ebb8b24a866efb8ccf046ff6b9882fa1\update.* %userprofile%\desktop\npfiles
     
    .
    Post the results - and also zip the folder 'npfiles' it should create on the desktop, and upload it.
      My Computer


  6. Posts : 5
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Don't know if I've done it right but it says 'the system cannot find the file specified' from the second command but the npfiles folder appeared on the desktop
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    That's OK - I was expecting that, as the 'update' files aren't normally renamed until later in the process.

    As far as I can tell, both those files are correct - but I may be looking for the wrong file.

    What happens if you attempt to install this update from the download?
    Download Update for Windows 7 for x64-based Systems (KB2496898) from Official Microsoft Download Center

    ...and also this one?
    Download Security Update for Windows 7 for x64-based Systems (KB2957189) from Official Microsoft Download Center

    post the new windowsupdate.log file after each attempt, then post the new CBS.log file when you've attempted both.
      My Computer


  8. Posts : 5
    Windows 7 Home Premium 64-bit
    Thread Starter
       #8

    Turns out I already have the first update installed but the second one failed
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Odd that WU is referring back to a problem with the first one - perhaps this is the root cause of the problem?

    Here's the error for the second one in the CBS.log...
    Code:
    2014-06-15 17:17:03, Info                  CBS    Plan: Package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
    2014-06-15 17:17:03, Error                 CSI    00000010@2014/6/15:16:17:03.657 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
    [gle=0x80004005]
    2014-06-15 17:17:08, Error                 CSI    00000011 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #11255# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
    [gle=0x800736b3]
    2014-06-15 17:17:08, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_148e087723ea75bb16161a3605cb2830_31bf3856ad364e35_6.1.7601.22525_none_a2e3bc99f506c3a9 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to get Transaction State for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0, update: 2913431-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to populate updates for package: Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to add package to execution for package:Package_3_for_KB2913431~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CSI    00000012@2014/6/15:16:17:08.193 CSI Transaction @0x1b6d0e0 destroyed
    2014-06-15 17:17:08, Info                  CBS    Perf: InstallUninstallChain complete.
    2014-06-15 17:17:08, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
    2014-06-15 17:17:08, Info                  CBS    WER: Generating failure report for package: Package_for_KB2957189~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x800736b3, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
    2014-06-15 17:17:08, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    I'm a little confused at the moment.
    I need to dive into this update and see what I can find - unfortunately one of the files referenced is not on my machine at present, so it could take a while.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    ... I can't believe I haven't asked for this before...

    Please run SFC /SCANNOW and post the CBS.log file...

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    SFC /SCANNOW
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file again
      My Computer


 
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