Suddenly, my copy of Windows is no longer genuine

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    Interesting - the problem is that I'm not certain how it should show up (if at all) anyhow.

    I'm tempted to say uninstall Comodo and see what happens - but let me do some research first, as I'd like to find out what gives, here.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    From what I can make out in a quick search, the driver should be loading...

    Let's see if it is...
    Open an Elevated Command Prompt and run the following commands

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S
    REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
    REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S


    post the results.

    If they all come back 'not found' then I'd say that ther'es a problem with Comodo, and it should be uninstalled completely (using any external uninstaller available from their site, as well as the usual uninstaller) - make sure that the Windows firewall is switched back on before reconnecting to the internet!
      My Computer


  3. Posts : 39
    Windows 7 Professional x64 SP1
    Thread Starter
       #13

    NoelDP said:
    From what I can make out in a quick search, the driver should be loading...

    Let's see if it is...
    Open an Elevated Command Prompt and run the following commands

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD /S
    REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
    REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S


    post the results.

    If they all come back 'not found' then I'd say that ther'es a problem with Comodo, and it should be uninstalled completely (using any external uninstaller available from their site, as well as the usual uninstaller) - make sure that the Windows firewall is switched back on before reconnecting to the internet!
    Eeyup. Or would that be Nnope...

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    C:\Users\me>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDERD
    /S
    ERROR: The system was unable to find the specified registry key or value.
    
    C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDERD /S
    ERROR: The system was unable to find the specified registry key or value.
    
    C:\Users\me>REG QUERY HKLM\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDERD /S
    ERROR: The system was unable to find the specified registry key or value.
    
    C:\Users\me>
    Guess I'm uninstalling COMODO! And after that, then what?

    Thank you.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    once it's uninstalled, reboot at least twice - making sure that the Windows Firewall is switched on - and then run MGADiag again and post the new report.

    If it's fixed then we've at least identified the problem - and you can decide what to do about Comodo later.

    If it's still a problem then at least we've eliminated a possible cause, and can think about where else to look.
      My Computer


  5. Posts : 39
    Windows 7 Professional x64 SP1
    Thread Starter
       #15

    NoelDP said:
    once it's uninstalled, reboot at least twice - making sure that the Windows Firewall is switched on - and then run MGADiag again and post the new report.

    If it's fixed then we've at least identified the problem - and you can decide what to do about Comodo later.

    If it's still a problem then at least we've eliminated a possible cause, and can think about where else to look.
    Uninstalled COMODO and right away I had sound and my copy of Windows is happy and satisfied.

    Turned on my Windows Firewall ... I may have hit "restore defaults" and whether that's the case or not, I can't get online and I don't know how to fix it (I'm posting this from my little Linux netbook).

    Here's the new MGADiag results, courtesy of my trusty flash stick:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JY4GC-RTMYW-F4YM7
    Windows Product Key Hash: zricHvlvFuCjn+dTuY+u2v8sHj0=
    Windows Product ID: 00371-OEM-9045415-49483
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {6A12470F-834E-4870-91E2-ADFF5F285114}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Raenna\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A12470F-834E-4870-91E2-ADFF5F285114}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YM7</PKey><PID>00371-OEM-9045415-49483</PID><PIDType>3</PIDType><SID>S-1-5-21-939792234-235047099-4049540723</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20111117000000.000000+000</Date></BIOS><HWID>AEA20200010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-454-149483-02-1033-7601.0000-1752014
    Installation ID: 014973207141674120786071456743009126706951938600873635
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: F4YM7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/27/2014 4:29:23 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:23:2014 22:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0mUehqwAgaSFTyEDNcyLSbYj3ogtoEyGA=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      AAFT			ALASKA		OEMAAFT 
      SSDT			AMD   		POWERNOW
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    Can't get online?
    Sounds like it may be a proxy problem...


    Please open an Elevated Command Prompt, and run the following command

    NETSH WINHTTP SHOW PROXY

    What does it report?

    now run

    NETSH WINSOCK RESET

    what happens now?
      My Computer


  7. Posts : 39
    Windows 7 Professional x64 SP1
    Thread Starter
       #17

    NoelDP said:
    Can't get online?
    Sounds like it may be a proxy problem...


    Please open an Elevated Command Prompt, and run the following command

    NETSH WINHTTP SHOW PROXY

    What does it report?

    now run

    NETSH WINSOCK RESET

    what happens now?
    Code:
    >NETSH WINHTTP SHOW PROXY
    
    Current winHTTP proxy settings:
    
        Direct access (no proxy server).
    
    >NETSH WINSOCK RESET
    
    Successfully reset the Winsock catalog.
    You must restart the computer in order to complete the reset.
    I tried that, still can't get online.

    (EDIT: Yes, I've checked the physical connections.)
    Last edited by raen; 27 Jun 2014 at 18:09.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    Can you ping your router and/or see other computers on your LAN?
    are you seeing the internet at all?
    check your Device Manager - change the View options to Show hidden devices. Are any entries flagged with red X's or yellow triangles? If so, uninstall/delete them and reboot.
      My Computer


  9. Posts : 39
    Windows 7 Professional x64 SP1
    Thread Starter
       #19

    NoelDP said:
    Can you ping your router and/or see other computers on your LAN?
    are you seeing the internet at all?
    check your Device Manager - change the View options to Show hidden devices. Are any entries flagged with red X's or yellow triangles? If so, uninstall/delete them and reboot.
    I don't think we have a LAN set up. I don't see any red X's or yellow triangles in my fully expanded, hidden-devices-showing Device Manager.

    This is the result of trying to ping my router (after looking up how to do it):

    Code:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    
    >ipconfig
    
    Windows IP Configuration
    
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
    
    >ping 192.168.1.1
    
    Pinging 192.168.1.1 with 32 bytes of data:
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    
    Ping statistics for 192.168.1.1:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    
    >ping 192.168.0.1
    
    Pinging 192.168.1.1 with 32 bytes of data:
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    
    Ping statistics for 192.168.0.1:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    You don't appear to be connected to anything at all!
    I assume you have your computer connected via Ethernet cable to the router?

    Please open an Elevated Command Prompt, and run the following command

    IPCONFIG /ALL

    post the results.

    Open Control Panel >Network & Internet > Network Connections
    right-click on the Local Area Connection entry
    Select Properties
    The following should be present in the Networking 'items' box...

    Client for Microsoft Networks (optional)
    QoS Packet Scheduler
    File & Printer Sharing for Microsoft Networks (optional)
    Internet Protocol Version 6 (TCP/IPv6)
    Internet Protocol Version 4 (TCP/IPv4)
    Link Layer Topology Discovery Mapper I/O Driver
    Link Layer Topology Discovery Responder

    If any are missing - which ones?
    (repeat for any other connection options present)
      My Computer


 
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