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Windows 7: Unable to install Internet Explorer 11 error code 9C59

29 Jun 2014   #11

Windows 7 Home Premium 32 Bit

MGA Diag run

Results below

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WHBY3-W897M-HHX47
Windows Product Key Hash: yokJ8+0KSZJXuMmxI4+zmfnW9c8=
Windows Product ID: 00359-OEM-8882385-87909
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ABCA9F39-821E-4728-A627-3B061A13040A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Hannah\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{35F3C3F8-108F-4A85-8EE5-751E94C91949}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HHX47</PKey><PID>00359-OEM-8882385-87909</PID><PIDType>3</PIDType><SID>S-1-5-21-241997973-469612623-4058657808</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>P6620</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.0J </Version><SMBIOSVersion major="2" minor="5"/><Date>20090618000000.000000+000</Date></BIOS><HWID>BDBA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8A6653D6E3CEF1E</Val><Hash>3fjG1Z1z0M0E9ycF5Jxu7rNAltQ=</Hash><Pid>81602-911-7055585-68235</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-823-887909-02-2057-7601.0000-1722014
Installation ID: 009644338612650852185931992231212674718853460232776080
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: HHX47
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 29/06/2014 08:49:16

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:28:2014 21:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT PmRef CpuPm

My System SpecsSystem Spec
29 Jun 2014   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Ah - you got a 'freeby upgrade' when Windows 7 was released?

That's not showing me the error I was expecting to see, so we'll have to look elsewhere...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
29 Jun 2014   #13

Windows 7 Home Premium 32 Bit


Yes, the machine came with Vista with free upgrade to 7.

I carried out a repair install with windows 7 a couple of weeks back and this IE11 issue is the only problem I seem to be having...

Event logs attached.

My System SpecsSystem Spec

29 Jun 2014   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

I see you have Glary Utilities installed - please attempt to undo anything it's done, as the registry cleaner element in it is quite possibly going to (if it hasn't already) make things worse. You should also uninstall it afterwards - it seems to be creating a few errors in the logs.

The Apple Bonjour Service is having problems - although this appears only to have begun yesterday.

One of the Kaspersky services appears to be failing to load - consider uninstalling Kaspersky and using the Kaspersky cleanup tool before reinstalling either Kaspersky or an alternative AV.
What other AV's have EVER been installed on this machine?
My System SpecsSystem Spec
29 Jun 2014   #15

Windows 7 Home Premium 32 Bit

Glary Utilities is left over from before the repair reinstall. The machine came with mcafee preinstalled, as I recall. I have used Kaspersky for years now - but as you suggest, it does sometimes need a proper clean. I will remove some stuff, and attempt reinstall of IE11 again.
My System SpecsSystem Spec

 Unable to install Internet Explorer 11 error code 9C59

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