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Windows 7: VAIO VGN-FW21Z WIN7 32bit - Failure configuring Windos update

26 Jun 2014   #1

win7 home premium 32 bit
VAIO VGN-FW21Z WIN7 32bit - Failure configuring Windos update

After some Failures/Reverting changes, I decided to find out some posts in this Forum and realize that is something wrong with my SD card reader driver and consequently with my BaseSystemDeviceDriver. With some help my BaseSys as no error any more but the SD card reader still have code 28. At the same time I experience those update failures. So I decided to made a Defragmentation, and an AnalyzeDisk. Today I decide to run a Sw in order to detect any Malicius virus (no one detected by a full scan KB890830-V5.13). After that i tried to install the SURT (Windows6.1-KB947821-v33-x86) which returns an error of installation: Hotfix for KB947821 - the following update were not install.

I wonder why the SURT file didnot install.
I am gone attach some files and I appreciate that you can help me. Thanks a lot.
The CBS zip file has older files too.

Attachment 323234
Attachment 323235
Attachment 323236
Attachment 323238

My System SpecsSystem Spec
27 Jun 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

There appears to be a major registry problem.
2014-06-26 19:55:05, Error                 CSI    000001c5 (F) STATUS_ACCESS_DENIED #2396272# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey(key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_SET_VALUE|KEY_CREATE_SUB_KEY|KEY_WOW64_64KEY), oa = @0x83f780->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[42]"\Registry\Machine\System\CurrentControlSet"; a:(OBJ_CASE_INSENSITIVE)}, ti = 0, class = [6]"(null)", co = (REG_OPTION_BACKUP_RESTORE), disp = Unmapped disposition: 0)
2014-06-26 19:55:05, Error                 CSI    000001c6@2014/6/26:18:55:05.286 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3440): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey expression: (null)
2014-06-26 19:55:17, Error                 CSI    000001c7 (F) STATUS_ACCESS_DENIED #2396271# from Windows::Rtl::SystemImplementation::CKey::CreateNewKey(...)[gle=0xd0000022]
2014-06-26 19:55:17, Error                 CSI    000001c8 (F) STATUS_ACCESS_DENIED #2396157# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd0000022]
2014-06-26 19:55:17, Error                 CSI    000001c9 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #2396149# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070005]
2014-06-26 19:55:17, Error                 CSI    000001ca (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #476746# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070005]
2014-06-26 19:55:17, Error                 CSI    000001cb (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #476745# 112859965 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
2014-06-26 19:55:17, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80070005 - E_ACCESSDENIED]
The strange thing is that this error seems to imply that it's attempting to create a registry entry that is only founf in 64-bit Windows, but you say that your install is 32-bit. (which version of CheckSUR did you attempt to run? 32-bit or 64-bit?)

Also, I may have some other clues as to what is wrong elsewhere...
let's have a look with another tool...

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
27 Jun 2014   #3

win7 home premium 32 bit
VAIO VGN-FW21Z WIN7 32bit - Failure configuring Windos update

Thank you NoelDP.
As far as I know this is a Win7 32 bits and the SURT that I tried to install was a 32bits as I mentioned before. I do remember to see the 64bit exe and to choose the 32 bit way.
This PC was sold with a Win Vista and I know that was a experience to install a Win8 beta. But I remember, in the moment to install the Win7 to made a disk format. Is there any chance by the way of a format procedure this operation dont clean everything (Registry or boot sectors)?

Here they are those files you ask me for.
Attachment 323386
Attachment 323387
My System SpecsSystem Spec

27 Jun 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Definitely 32-bit. (You do know that you have a counterfeit install of Office 2007 there?)

There's a surprising amount of RAM unavailable to the system - but that's a subject for another thread in another section of the forum

I'll have to do some research on the error and see if I can find a sensible way forward - bedtime soon, so it'll be tomorrow.
My System SpecsSystem Spec
06 Jul 2014   #5

win7 home premium 32 bit

I would like to thanks NoelDP and others.
I re-install the Win7 and all the updates were installed, but the BASE SYSTEM DEVICE still continuos down and I cant read any SD, which I overpass connecting an external reader.
That's all folks.
Thank you.
My System SpecsSystem Spec
06 Jul 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The BASE SYSTEM DEVICE error is probably due to the chipset drivers - check your manufacturer's website and see if there's an update available.
My System SpecsSystem Spec

 VAIO VGN-FW21Z WIN7 32bit - Failure configuring Windos update

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