acitvation error after upgrading

Chaps

just got a s/h laptop whereby the seller said he's put a fresh copy w7 enterprise fully activated. I cannot be 100% positive but I am sure when I got it yesterday it said 'activated' I run an update and it did 60 updates and soon after a windows is not genuine popper came up. I looked and said it needed to be activated. I have tried going online but it's rejected.

I will go back to the seller but thought I would get your opinion first just in case he tries to fob me off

TIA

Richard

WGADT log:



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85376
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {59519F4F-500D-4003-9175-19D7FC06DCD9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{59519F4F-500D-4003-9175-19D7FC06DCD9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85376</PID><PIDType>1</PIDType><SID>S-1-5-21-1641913296-4162783430-991731376</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6230</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="7"/><Date>20140113000000.000000+000</Date></BIOS><HWID>C88A0500018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65848</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1053-7601.0000-2142013
Installation ID: 003040157715251652493522645935250064852583616562756910
Partial Product Key: HVTHH
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 0
Trusted time: 28/06/2014 13:19:26
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:28:2014 12:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAAAAAABAAEAAQABAAAAAwABAAEA6GGy6EylbhECCii/JJPawuoflmM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET DELL CBX3
MCFG DELL CBX3
FPDT DELL CBX3
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DMAR INTEL SNB
ASF! INTEL HCG
SLIC DELL CBX3
BGRT

NoelDP said:

The installed Key is a KMS Volume License Key - which requires regular re-activation at the provider's private activation servers.
Is there a COA sticker on the case of the machine? (seeing as it's a Dell, it's probably inside the battery compartment) (or a Windows 8 sticker)
If so, for what version and edition is it valid??
It's almost certainly for Windows 8 and not Windows 7 - and as such this sale was fraudulent and the install consequently counterfeit, since KMS Keys are only valid within the issuing organisation, and cannot be sold for any reason (they are freely available anyhow, since it's the server that is licensed rather than the client), and cannot be transferred outside the activating organisation.

Depending on the actual model purchased, it may qualify for a Windows 7 downgrade - but that doesn't use this type of Key, and MUST be installed using Dell's Recovery media for Windows 7, and not something off-the-shelf.

Go back to the vendor and threaten them with a visit from Trading Standards or the police if you don't get satisfaction. They have, from your account, committed fraud, false advertising, and a number of other offences.

I have sent him an email. The laptop has a w7 pro oa sticker on the bottom but he said he'd installed a fresh copy of enterprise. Not sure why but I will check see.

can I not just reformat and install a copy of pro using the numbers on the sticker?

Thanks by the way most helpful.

Richard

NoelDP said:

There is no such thing as a machine that can be sold retail with a legal copy of Enterprise installed - either Windows or Office.
Both are Volume License Only products, and as such, they are valid ONLY within the organisation that received the appropriate licenses from authorised distributors.
the act of sale (except in bulk by distributors) renders the license invalid, whatever the machine's own license.

I'm surprised that the machine appears to have a windows 7 COA sticker - the BIOS is dated Jan 2014, and so far as I am aware the only machines that Dell have sold for over a year have been Windows 8/Pro with potential downgrade licenses.
This makes me suspect that the sticker itself may be counterfeit.
Unless Dell is mentioned on the sticker itself, my suspicions would be greatly increased.

Check the Dell site, and enter the machine's service tag code - what does the system summary say about it? when was it manufactured and what OS and accessories did it ship with?

There are two big differences between Enterprise/Ultimate and Pro - Bitlocker support, and MUI support. Enterprise and Ultimate are identical products apart from licensing.

Yes - assuming the COA sticker is genuine, then a reformat/reinstall using Pro media and the COA Key would work fine.
You purchased what was supposed to be a higher grade of OS, and (presumably) Office - you should at least demand a substantial refund for the non-delivery of the advertised goods (not to mention the hassle)
I'm very tempted to ask for details of the vendor and the price - simply so that I can report them myself, even if you elect not to do so should they 'play the white man' and refund you for the full purchase price and shipping on return of the goods.

the bios was updated by me when I purchased the machine as some of the drivers were missing so I went for everything Dell had to bring it up to date.

I don't need enterprise or ultimate as it's a business machine and never really bought it because of that so a downgrade to pro is more than acceptable plus it will return it to factory which if he had asked me I would have wanted in any case.

I will format the ssd and start over. I believe there is a tutorial of the how and why.

I can't thank you enough btw.

richard