Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B

Page 2 of 4 FirstFirst 1234 LastLast

  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    I think I see at least some of the problem - back in a bit...
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    I've uploaded a file - bbsac.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.

    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD3
    COPY %userprofile%\desktop\bbsac\COMPONENTS C:\Windows\System32\config

    If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

    Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
      My Computer


  3. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #13

    Latest Logs


    Hi Noel.

    I followed your latest instructions and have uploaded the most recent log files here: https://app.box.com/shared/static/xo...lpm0bqzduq.zip

    Thank you!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    WOW!...
    Code:
    Summary:
    Seconds executed: 502
     Found 41891 errors
     Fixed 41381 errors
      CSI Catalog Missing Total count: 7
      Fixed: CSI Catalog Missing.  Total count: 7
      CSI Missing Component Key Total count: 6223
      Fixed: CSI Missing Component Key.  Total count: 6223
      CSI Missing Pinned Component Key Total count: 4681
      Fixed: CSI Missing Pinned Component Key.  Total count: 4681
      CSI Corrupt Deployment Keyform Total count: 1
      CSI Missing Identity Total count: 11413
      Fixed: CSI Missing Identity.  Total count: 10904
      CSI Missing C Mark Total count: 12119
      Fixed: CSI Missing C Mark.  Total count: 12119
      CSI F Mark Missing Total count: 12128
      Fixed: CSI F Mark Missing.  Total count: 12128
    That's gotta be a record.

    With the size of the CheckSUR log, I don't have much chance of isolating the remaining problems - please run it again, this time it'll only find the remaining errors, and I'll see what's what then - post just the CheckSUR.log file
      My Computer


  5. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #15

    Latest CheckSUR Log


    Latest CheckSUR log file has been uploaded here: https://app.box.com/shared/static/2q...cish3tw84h.log

    Thank you again Noel for all of your help in dealing with this! I really appreciate it!
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    Here's the errors from the report...
    Code:
    Checking Component Store
    (f) CSI Missing Identity 0x00000000 appid 6a8fcb690db..8d0ba1e04cf_31bf3856ad364e35_6.1.7601.22653_ef68be9025bdf54e 
    (f) CSI Missing Identity 0x00000000 appid 967b65312c0..edc10558113_31bf3856ad364e35_11.2.9600.16521_ffb9abd47b907fbd 
    (f) CSI Corrupt Deployment Keyform 0x00000000 appid 21f12e9d52d..f90f7f0b807_31bf3856ad364es5_6.1.7601.22296_f3e6c00561fc7bbd appid and keyform do not match; keyform is wrong.
    I need to see the latest version of the COMPONENTS registry hive again - there will have been massive changes since the last upload..


    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  7. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #17

    COMPONENTS registry hive


    Latest version of the COMPONENTS registry hive: https://app.box.com/shared/static/7v...40i98l3f3s.zip
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    I think I've fixed one of the errors, at least...

    I've uploaded a file - bbsad.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.

    DEL C:\Windows\System32\config\COMPONENTS.OLD*
    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD
    COPY %userprofile%\desktop\bbsad\COMPONENTS C:\Windows\System32\config

    If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

    Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
    (that should clear up the older non-functional hives :))
      My Computer


  9. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #19

    Latest CheckSUR Log and COMPONENTS file


    Hi Noel.

    I completed the instructions as requested. I ran CheckSUR a few times and I've uploaded the latest log file here: https://app.box.com/shared/static/0e...95y3ozx1vm.log

    Because it updated some registry values, I've also uploaded the most recent COMPONENTS file here: https://app.box.com/shared/static/2d...gpitx4n5b5.zip
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    There is no point (usually) in running any diagnostic tool more than once - it can in fact be counterproductive.
    That said, I'll have a look, and see what I can find.
      My Computer


 
Page 2 of 4 FirstFirst 1234 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:52.
Find Us