Win 7 SP1 Ultimate x64 Windows Update Fails, error code 8007370B

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    .... here's the CheckSUR results....
    Code:
    Checking Component Store
    (f) CSI Missing Identity 0x00000000 appid 6a8fcb690db..8d0ba1e04cf_31bf3856ad364e35_6.1.7601.22653_ef68be9025bdf54e 
    (f) CSI Missing Identity 0x00000000 appid 967b65312c0..edc10558113_31bf3856ad364e35_11.2.9600.16521_ffb9abd47b907fbd 
    (f) CSI Corrupt Deployment Keyform 0x00000000 appid 21f12e9d52d..f90f7f0b807_31bf3856ad364es5_6.1.7601.22296_f3e6c00561fc7bbd appid and keyform do not match; keyform is wrong.
    The log file gives us no idea where the solution is to be found.
    I'll post when/what I can - it shouldn't be too much of a problem.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #22

    I've uploaded a file - bbsae.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.

    DEL C:\Windows\System32\config\COMPONENTS.OLD*
    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD
    COPY %userprofile%\desktop\bbsae\COMPONENTS C:\Windows\System32\config

    If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

    Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
      My Computer


  3. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #23

    Latest CheckSUR Log


    Hi Noel.

    Thank you for your continued assistance!

    I have followed your steps and uploaded the latest CheckSUR log file here: https://app.box.com/shared/static/j1...41z4e1k0v2.log
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #24

    Yay!
    Summary:
    Seconds executed: 483
    Found 20 errors
    Fixed 20 errors
    CSI Missing Component Key Total count: 3
    Fixed: CSI Missing Component Key. Total count: 3
    CSI Missing Pinned Component Key Total count: 4
    Fixed: CSI Missing Pinned Component Key. Total count: 4
    CSI Missing Identity Total count: 7
    Fixed: CSI Missing Identity. Total count: 7
    CSI Missing C Mark Total count: 7
    Fixed: CSI Missing C Mark. Total count: 7
    CSI F Mark Missing Total count: 3
    Fixed: CSI F Mark Missing. Total count: 3
    Now please run SFC /SCANNOW and post the new CBS log - if it comes back 'nothing found' see if Windows Update works,
      My Computer


  5. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #25

    Latest Status


    I ran SFC /SCANNOW and have uploaded the new CBS log here: https://app.box.com/shared/static/bo...edmph92bav.zip

    The scan found no integrity violations. However, when I attempt to run Windows Update, the service finds 5 important updates however they fail to install with 2 error codes:

    1. Code 80073712
    2. Code 8007371B


    The 5 updates it is trying to install are:
    1. KB2962872
    2. KB2973351
    3. KB2952664
    4. KB2966583
    5. KB2973337
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #26

    OK - please upload the COMPONENTS hive again - the CBS data indicates there is still corruption present - and I'll see what I can do with it.
      My Computer


  7. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #27

    Latest COMPONENTS file


    I have uploaded the latest COMPONENTS file here: https://app.box.com/shared/static/md...f5exg9wj0z.zip

    Thank you Noel!
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #28

    I've worked on the errors that I saw - now we have to cross fingers and pray.

    I've uploaded a file - bbsaf.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.

    DEL C:\Windows\System32\config\COMPONENTS.OLD*
    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD
    COPY %userprofile%\desktop\bbsaf\COMPONENTS C:\Windows\System32\config

    If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

    Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
    Also run a new SFC scan and post the new CBS.log - assuming both are clear, please attempt the install again.
      My Computer


  9. Posts : 18
    Windows 7 Ultimate x64
    Thread Starter
       #29

    Latest Update


    Hi Noel.

    The Windows Updates are still failing with the same errors. It looks like the CheckSUR picked up a few issues that it couldn't fix.

    Here is the latest CheckSUR log file: https://app.box.com/shared/static/9a...mq3wt5dyeo.log

    Here is the latest CBS log file: https://app.box.com/shared/static/yv...p0301ww7c8.log
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #30

    Code:
    Checking Component Store
    (f) CSI C Mark Deployment Missing 0x00000000 c!windowsfoundation_31bf3856ad364e35_6.1.7600.16385_5f2ecc1aaa4ac3b2 x86_microsoft-windows-c..graphy-cryptoconfig_31bf3856ad364e35_6.1.7600.16385_none_a627b893fdbe3637 
    (f) CSI C Mark Deployment Missing 0x00000000 c!windowsfoundation_31bf3856ad364e35_6.1.7601.17514_615fdfe2a739474c x86_microsoft-windows-c..graphy-cryptoconfig_31bf3856ad364e35_6.1.7600.16385_none_a627b893fdbe3637 
    (f) CSI C Mark Deployment Missing 0x00000000 c!windowsfoundation_31bf3856ad364e35_6.1.7600.16385_5f2ecc1aaa4ac3b2 x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7600.16385_none_c718d071d9c10a2d 
    (f) CSI C Mark Deployment Missing 0x00000000 c!windowsfoundation_31bf3856ad364e35_6.1.7601.17514_615fdfe2a739474c x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7600.16385_none_c718d071d9c10a2d 
    (f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_301e62752e193974 amd64_microsoft-windows-ie-mshtmldac_31bf3856ad364e35_11.2.9600.16428_none_ba94b5aa0c2bfe0e 
    (f) CSI C Mark Deployment Missing 0x00000000 c!windowsfoundation_31bf3856ad364e35_6.1.7601.17514_615fdfe2a739474c x86_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.17514_none_b9552383032e38d6
    Not too bad - I'll try and find time to work on these this evening.
      My Computer


 
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