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Windows 7: Win Update will not install Office 2010 Updates

19 Jul 2014   #11


This is MGADiag Output

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-XXXXX
Windows Product Key Hash: ASc1G641D9/NnExUY39DVUGRm/g=
Windows Product ID: 55041-006-2548574-86414
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {D8FF9F75-903C-4D97-A961-639188497237}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office  Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office  Details:  <GenuineResults><MachineData><UGUID>{D8FF9F75-903C-4D97-A961-639188497237}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-006-2548574-86414</PID><PIDType>6</PIDType><SID>S-1-5-21-1474203831-1283778477-4083056707</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co.,  Ltd.</Manufacturer><Model>G33M-DS2R</Model></SYSTEM><BIOS><Manufacturer>Award  Software International,  Inc.</Manufacturer><Version>F9A</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20090731000000.000000+000</Date></BIOS><HWID>948E3007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT  Standard  Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-006-254857-03-2057-7600.0000-0152010
Installation ID: 008242000551460130333086527852713020101360402331228930
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: DPJF2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 19/07/2014 13:06:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:26:2014 00:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SSDT            PmRef        CpuPm

My System SpecsSystem Spec
19 Jul 2014   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

There is no point in referring back to your first post - you attached the CBS.log file, and NOT the CBS folder (which contains the CBS.log file)
I need the complete folder
My System SpecsSystem Spec
21 Jul 2014   #13


Sorry Noel

I got an error copying the folder because I was not admin and then copies the file only.

Unfortunately the ZIP file was too big for this forum

So reading back on what you are asking for I am hoping that you do not need the CAB files (let me know if you so and I will upload them one by one seperately.

I have attached the CBS log file and the other files excluding CAB file in the CBS SUR Persist zip file.

Hopefully this will give you what you need.

My System SpecsSystem Spec

21 Jul 2014   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The CBS.log is not actually complaining about your Office Updates at all - what it IS complaining about (a lot!) is an inability to install Service Pack 1 for Windows 7.
 2014-07-11 17:39:51, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-07-11 17:39:51, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-07-11 17:39:51, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Line 16145: 2014-07-14 14:47:20, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~ [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 16147: 2014-07-14 14:47:20, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
The CheckSUR scan was clear.

Open an Elevated Command Prompt, and run the following command

dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~
Then do another Check for Updates, and ONLY install Service Pack 1 if it's offered.
My System SpecsSystem Spec
21 Jul 2014   #15


Thanks Noel

That command failed
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dism /online /remove-package /packagename:Package_for_KB9769

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7600.16385

Processing 1 of 1 - An error occurred - Package_for_KB976932 Error: 0x800f0825

Error: 0x800f0825

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

I opened the DISM log file and copied all todays content to the attached file
My System SpecsSystem Spec
21 Jul 2014   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The error massage means that DISM has decided that the update is not uninstallable - I suspect that means that your only option is going to be a repair install.
My System SpecsSystem Spec
22 Jul 2014   #17


What is a repair install?
My System SpecsSystem Spec
22 Jul 2014   #18
Yard Dog

Win 7 Home Premium SP1 32 bit

My System SpecsSystem Spec
22 Jul 2014   #19


It seems a bit drastic as the problem is supposed to be with Office 2010 not Win7

Other updates install, just none of the Office ones.

A couple of things spring to mind

1. What if I uninstalled Service pack 1 via Windows Update
2. What if I uninstalled Office 2010 and re-installed
3. Searches for the original code suggest it used to refer to a license issue with Office but the solutions revolved around an office 2007 file that does not exist for office 2010.

My Office 2010 install is on a different partition so if there is any sloppy refererences in the updates that may affect it.
My System SpecsSystem Spec
22 Jul 2014   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The instructions I posted should have uninstalled Windows 7 Service Pack 1 - since they didn't work, I doubt very much that the WU listing uninstall will work either.
With SP1 in an unknown state, you're not getting the updates that you should be getting for Windows - and this may be affecting the Office detections as well.

I really do think your best option is a repair of Windows, and then at least you will know that you have a good base to work from.
My System SpecsSystem Spec

 Win Update will not install Office 2010 Updates

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