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Windows 7: Win Update will not install Office 2010 Updates

14 Jul 2014   #1

Win Update will not install Office 2010 Updates

for some reason Windows Update is struggling to install Office 2010 updates

At first it was one update, now it 4

I just get this error

I tried downloading manually but it gives another vague error.

Every time I try and install it creates a restore point but fails.

I am loathe to tell it to ignore them as they seem pretty important

My System SpecsSystem Spec
16 Jul 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
17 Jul 2014   #3



So we have an OS that is full of security hold and needs constant updating, but we then need a special 526mb tool of which there are 9 versions.

"It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours"

Then it will bugger up all my settings

"Be aware that if you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files such as explorer.exe back to it's default state. Make the appropriate backups of your system files that you have modified for theming if you wish to save them before running sfc /scannow."

Looks like half a days work to carry this out.

Thanks Microsoft

Genuine Thanks to NoelDP
My System SpecsSystem Spec

18 Jul 2014   #4

Update to thread - Error is 80070663

I have attached the CBS log as requested, I also ran each of the 4 updates one by one, they all have the same error

My System SpecsSystem Spec
18 Jul 2014   #5


In case it helps I performed the command

findstr /c:"[SR]" cbs.log >sfcdetails.txt

and got these results in attached details file.
My System SpecsSystem Spec
18 Jul 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You've only included the CBS.log - not the Persist, and CheckSUR files that are also requested.
Please do so.
My System SpecsSystem Spec
18 Jul 2014   #7


I am not clear on what I am missing,

System Update Readiness Tool (SURT)

I downloaded the 526mb, yes I kid you not a 526mb file, it offered the enclosed hotfix and then ran but did not seem to offer any file or upload. The page does not give any idea of what to upload.

Assuming that is the CheckSUR you are referring to I am not clear what the "Persist" thing is?
My System SpecsSystem Spec
18 Jul 2014   #8


This is the final install.

There are no new programs in the Start menu
My System SpecsSystem Spec
18 Jul 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

How about following the instructions you were given?
They tell you EVERYTHING you need to be able to provide us with the information we need.
My System SpecsSystem Spec
19 Jul 2014   #10


Thanks for a very unhelpful response, so here are the instructions, as I said I do not see anything referring to Persist, and CheckSUR files that are also requested. So why not just point that out where I can find what you ask askign for:

Windows Update Posting Instructions
Windows Update Posting Instructions

This is a set of posting instructions to use so that you can get better help here at when you have a Windows Update issue.

Never, under any circumstances, follow the instructions posted to another user who appears to be having the same problem as you (unless specifically instructed to). Windows Update problems are very computer specific and following instructions made to another user will probably do more harm than good.

1. System Update Readiness Tool (SURT)
  1. Under Download the System Update Readiness Tool, download the appropriate version of the SURT for your version Windows, and save the file to your Desktop.
    NOTE: It is likely that we will need to run this file multiple times, so make sure you keep it. DONE

    System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
  2. Double-click on the file to install it. DONE
  3. Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.DONE
DONE but nothing happened, see above screen shots

2. SFC Scan
  1. For how to run, see: sfc /scannow

DONE file attached to post above

3. Windows Update Error Codes

In your post, you need to specify what error codes/messages you are receiving when an update fails. The screenshot below shows where error codes are displayed:

DONE 80070663

4. Log Collection

The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.
  1. Navigate to the following folder: DONE
  2. Right-click and on the CBS folder and select Copy.
  3. Minimise all open windows and right-click on your Desktop, then select Paste. DONE
  4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder. DONE
  5. A file, should appear on your Desktop. DONE
5. Start a New Thread

Please do not post in another thread saying that you require assistance, it makes things very confusing. If you have a problem that you would like help with, please start a new thread of your own!

Your post should include the error codes from step #3 and the file created in step #4. Here's how to attach it to your post:
My System SpecsSystem Spec

 Win Update will not install Office 2010 Updates

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