Windows 7 Pro 64bit Error code 80070308

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  1. Posts : 7
    Windows 7
       #1

    Windows 7 Pro 64bit Error code 80070308


    Helping a friend with her pc, for the last 3weeks she's not been able to successfully complete an update, the downloading of updates work fine, but once it gets to the installation phase, it errors out with Error Code 80070308 (9 updates failed) (her pc has been running fine otherwise, and had windows updates set to automatically check & install.)

    I've tried the update fix it tool - http://diagnostics.support.microsoft...no=1&_ext=.exe

    Windows update diagnostic - http://download.microsoft.com/downlo...nostic.diagcab

    the rediness tool (choosing windows 7 64bit - Fix Windows corruption errors by using the DISM or System Update Readiness tool
    sfc scan now
    rebooted, but no luck
    I've read all info here Windows Update Posting Instructions and i tried multiple times to upload the .CBS Zip, but there seems to be a problem with that as well(see pic)




    The pc runs flawlessly, only issues are the failing of updates, and now the upload error shown in screenshot
    Security essentials is installed, and quick, and full scans have been ran. i've also installed avg (disabling essentials) and tests are clean there.
    Thanks in advance
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please open an elevated Command Prompt, and run the following command,

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY HKLM\COMPONENTS


    post the results.


    Here are some instructions to make life easier
    [IMG]file:///C:/Users/NoelAsus/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

      My Computer


  3. Posts : 7
    Windows 7
    Thread Starter
       #3

    Thanks for reply!

    Here are the results -

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
    TS
    The operation completed successfully.

    C:\Windows\system32>REG QUERY HKLM\COMPONENTS

    HKEY_LOCAL_MACHINE\COMPONENTS
    StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
    StoreArchitecture REG_BINARY 09000000
    PendingRequired REG_DWORD 0x1
    LastScavengeCookie REG_QWORD 0x1cf861494d6c94e
    LastScavengeFlags REG_DWORD 0x7

    HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
    HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
    HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
    HKEY_LOCAL_MACHINE\COMPONENTS\Installers
    HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

    C:\Windows\system32>
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Good - that's what we expected...

    Open an Elevated Command Prompt, and run the following commands


    Code:
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG DELETE HKLM\COMPONENTS /V PendingRequired
     
    .
    then reboot, and try Windows Update again.
      My Computer


  5. Posts : 7
    Windows 7
    Thread Starter
       #5

    We had her, We had her, We had her!

    applied the code in cmd as admin, rebooted, ran update, 9 failed prior, 9 new available, successfully updated all 9, restarted, ran windows update, 1 optional update available (intel graphics - 96mb) downloaded completely, upon installing instant error (same as above), rechecked for updates, 1 optional (intel) ran again...instantly failed.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You're probably better downloading the Intel update from either Intel or from your manufacturer's website.

    Please post the c:\windows\windowsupdate.log file so I can take a look.
      My Computer


  7. Posts : 7
    Windows 7
    Thread Starter
       #7

    Zip attached
    Thank You
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Please open an Elevated Command Prompt and run the following commands.

    DIR C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77
    ICACLS C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77 /T


    Having said that, I don't think that there's actually anything wrong - it's simply that the new driver you're trying to install is the same one as is currently installed.
    A case of 'no action required' - simply hide the update so it doesn't annoy you.
      My Computer


  9. Posts : 7
    Windows 7
    Thread Starter
       #9

    well i ran the elevated cmd, pasted code, successful, none unsuccessful.
    ran update, 1 optional (intel dated 6-2014) upon starting update, went to install and same error.) i've never had any problems personally with intel installs. (have 8 pc's at home, and many pc's i help others with probono like yourself :))
    i chose to hide it as you suggested, being her graphics work fine. (thanks for recommendation)

    ive ran a check for updates, and nothing available at this time... so i guess all we can do is wait until next update is released, and see if we get a successful update.

    your thoughts? further recommendations?
    Thanks so much for your time and help NoelDP :)
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Sorry - I meant to ask for the output of those commands, as they are for info only...


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


 
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