Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: KB2698365 update failure

20 Jul 2014   #1
ashokeplus

Windows 7 Pro X86 SP-1
 
 
KB2698365 update failure

Hi NoelDP. I am unable to apply update KB2698365. Error code is 8024200D. The SURT log is attached. Can you help me please ?


My System SpecsSystem Spec
.
21 Jul 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have some major corruption.

Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Upload the CBS.log file (compressed, please!) to your reply.
My System SpecsSystem Spec
26 Jul 2014   #3
ashokeplus

Windows 7 Pro X86 SP-1
 
 

Thanka a lot for your prompt response. I was out of town on official assignment.
As advised by you, I have run CHKDSK which took about 20 minutes. During this,
Windows replaced a few bad clusters in the directory system32\winevt\logs.

After reboot, I have run SFC. The error message at the end of SFC was

Windows Resource Protection found corrupt files but was unable to fix some of them.

The CBS log is attached. Awaiting further instructions from you. Thanks again.
My System SpecsSystem Spec
.

27 Jul 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If bad sectors were found, hen the hard drive is failing, and may die at any time - you should back up your data to external media and prepare to replace the hard drive.

You have a very large list of over 100 file errors here - I think your best option would be a at least repair install, but you may want to clean install onto your new hard drive.
My System SpecsSystem Spec
Reply

 KB2698365 update failure




Thread Tools




Similar help and support threads
Thread Forum
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Update Failure
I had an update fail. (see long pic included). I tried again and a second shot produced A success for the same update. Can I remove the first one, without any concern?
Windows Updates & Activation
Error 8024200D when attempting to install KB2619339, KB2698365
Hello, I built a new computer over the weekend and installed a legitimate copy of Windows 7 Home Premium x64. After activating, I've been running through the updates and hit a few snags along the way. I was able to Google my way to solutions for the first couple error codes, but this last one is...
Windows Updates & Activation
Error 800B0100 Security Update KB2698365
Hi, I've been trying to install Update KB2698365 for weeks with no luck. I've followed any instructions I could find online, such as disabling my Firewall, running the relevant FixIt, running the Update Readiness Tool, and installing the update manually. The CheckSUR log from the last time I ran...
Windows Updates & Activation
KB2698365 failing
Hey guys, really need help. Have downloaded SURT and have tried everything, but I still cannot install update KB2698365. I receive an error code 800B0100. This is my SURT log ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645
Windows Updates & Activation
cannot update (KB2698365)
Hi, I am having same trouble ( cannot update (KB2698365) and also feel that Ive tried all that I am capable of. Updates since the this work okay , just cannot get this one to update successfully. Downloaded, upacked and ran the packs as per Tom's instruction but still sem stuck. I have attached...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:44.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App