Failure to configure IE10 security update (KB2962872)

dynasty15 · 23 Jul 2014

Hi all, I'm new to this forum - recently had trouble installing a security update for IE10. It seems like IE related updates tend to give my computer trouble. The update installs ok, but then after restarting, it fails when configuring, then reverts to the original state.

The update code is KB2962872
The error code is 80071A2D

I prepared a CBS.zip file, but it is too large to upload so I made a dropbox link:
https://www.dropbox.com/s/5i1zsgpj5wrspot/CBS.zip

Any help would be appreciated, thanks!

dynasty15 · 23 Jul 2014

I just reran the SURT, the log files are quite a bit smaller now, attaching a zip file (with the cab files removed to make it fit, not sure if they are necessary, but in any case they are in the dropbox link above)

Thanks!

NoelDP · 23 Jul 2014

CheckSUR fixed one problem the first time it ran - and found nothing more to fix the second time

The SFC scan found one error, and claims to have fixed it - but I'm not convinced that it did.

Code:

 Line 958531: 2014-07-23 01:23:27, Info                  CSI    00000476 [SR] Repairing 1 components
 Line 958532: 2014-07-23 01:23:27, Info                  CSI    00000477 [SR] Beginning Verify and Repair transaction
 Line 958535: 2014-07-23 01:23:27, Info                  CSI    00000479 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"msrating.dll" from store

is rapidly followed by...

Code:

2014-07-23 01:23:27, Error                 CSI    0000047f (F) STATUS_TRANSACTION_NOT_ACTIVE #7909462# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation|AllowAccessDenied|AllowTransactionalConflict|0x00000400), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_WRITE_ATTRIBUTES), oa = @0x112ce70->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[119]"\SystemRoot\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.16521_none_e94d3c6514d16754\msrating.dll"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x112cf20, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00204000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0190003]
2014-07-23 01:23:27, Error                 CSI    00000480@2014/7/23:08:23:27.871 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_TRANSACTION_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2014-07-23 01:23:27, Info                  CBS    Succesfully flushed NtfsLog.etl
2014-07-23 01:23:27, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2014-07-23 01:23:28, Error                 CSI    00000481 (F) STATUS_TRANSACTION_NOT_ACTIVE #7909461# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingFile(...)[gle=0xd0190003]
2014-07-23 01:23:28, Error                 CSI    00000482 (F) STATUS_TRANSACTION_NOT_ACTIVE #7909460# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingFile(flags = (SharingViolationIsOk|AccessDeniedIsOk|TransactionalConflictIsOk|DeletePendingIsOk), da = (SYNCHRONIZE|FILE_WRITE_ATTRIBUTES), oa = @0x112d498->SIL_OBJECT_ATTRIBUTES {s:40; on:"msrating.dll"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_SYNCHRONOUS_IO_NONALERT|FILE_NON_DIRECTORY_FILE|FILE_OPEN_FOR_BACKUP_INTENT|FILE_OPEN_REPARSE_POINT), file = NULL, disp = Invalid)
[gle=0xd0190003]
2014-07-23 01:23:28, Error                 CSI    00000483 (F) STATUS_TRANSACTION_NOT_ACTIVE #7909459# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::TransferFile(flags = (ReplaceIfExists|OpenForBackupIntent|SharingViolationIsOk|TransactionalConflictIsOk|CannotDeleteIsOk|DeletePendingIsOk), op = [24]"HardLinkWithCopyFallback", odir = @0x5278a88, oname = [l:24{12}]"msrating.dll", ndir = @0x5278c38, nname = [l:24{12}]"msrating.dll", disp = Unmapped disposition: 0)
[gle=0xd0190003]
2014-07-23 01:23:28, Error                 CSI    00000484 (F) STATUS_TRANSACTION_NOT_ACTIVE #7909384# from RtlRunPrimitiveOperationsFromCallbacksAgainstSil(...)[gle=0xd0190003]
2014-07-23 01:23:28, Error                 CSI    00000485 (F) STATUS_TRANSACTION_NOT_ACTIVE #7909379# from ApplyTransactionPOQsToSil(...)[gle=0xd0190003]
2014-07-23 01:23:28, Error                 CSI    00000486@2014/7/23:08:23:28.130 (F) d:\win7sp1_gdr\base\wcp\componentstore\com\store_transaction.cpp(1021): Error STATUS_TRANSACTION_NOT_ACTIVE originated in function ApplyTransactionPOQsToSil expression: (null)
[gle=0x80004005]
2014-07-23 01:23:28, Info                  CBS    Succesfully flushed NtfsLog.etl
2014-07-23 01:23:28, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2014-07-23 01:33:31, Info                  CBS    Reboot mark refs incremented to: 1
2014-07-23 01:33:31, Info                  CBS    Scavenge: Starts
2014-07-23 01:33:31, Info                  CSI    00000487@2014/7/23:08:33:31.764 CSI Transaction @0x3ab660 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
2014-07-23 01:33:31, Info                  CBS    Scavenge: Begin CSI Store
2014-07-23 01:33:32, Info                  CSI    00000488 Performing 1 operations; 1 are not lock/unlock and follow:
  Scavenge (8): flags: 00000017
2014-07-23 01:33:33, Info                  CSI    00000489 Creating NT transaction (seq 4), objectname [6]"(null)"
2014-07-23 01:33:33, Info                  CSI    0000048a Created NT transaction (seq 4) result 0x00000000, handle @0x1374
2014-07-23 01:33:34, Info                  CSI    0000048b@2014/7/23:08:33:34.088 CSI perf trace:
CSIPERF:TXCOMMIT;359431
2014-07-23 01:33:37, Info                  CSI    0000048c Couldn't mark for pending delete: [ml:78{39},l:76{38}]"\SystemRoot\WinSxS\Temp\PendingDeletes"\[l:88{44}]"$$DeleteMe.sortkey.nlp.01cd8524f9181a7e.0028".  Reason: [13]"Cannot Delete"
2014-07-23 01:33:37, Info                  CSI    0000048d Couldn't mark for pending delete: [ml:78{39},l:76{38}]"\SystemRoot\WinSxS\Temp\PendingDeletes"\[l:88{44}]"$$DeleteMe.sortkey.nlp.01ce7f63012ce78d.0009".  Reason: [13]"Cannot Delete"
2014-07-23 01:33:37, Info                  CSI    0000048e Couldn't mark for pending delete: [ml:78{39},l:76{38}]"\SystemRoot\WinSxS\Temp\PendingDeletes"\[l:88{44}]"$$DeleteMe.sortkey.nlp.01cf29022b640e0c.0002".  Reason: [13]"Cannot Delete"
2014-07-23 01:33:37, Info                  CSI    0000048f Couldn't mark for pending delete: [ml:78{39},l:76{38}]"\SystemRoot\WinSxS\Temp\PendingDeletes"\[l:90{45}]"$$DeleteMe.sorttbls.nlp.01cd8524f9050f7c.0027".  Reason: [13]"Cannot Delete"
2014-07-23 01:33:37, Info                  CSI    00000490 Couldn't mark for pending delete: [ml:78{39},l:76{38}]"\SystemRoot\WinSxS\Temp\PendingDeletes"\[l:90{45}]"$$DeleteMe.sorttbls.nlp.01ce7f63012824cc.0008".  Reason: [13]"Cannot Delete"
2014-07-23 01:33:37, Info                  CSI    00000491 Couldn't mark for pending delete: [ml:78{39},l:76{38}]"\SystemRoot\WinSxS\Temp\PendingDeletes"\[l:90{45}]"$$DeleteMe.sorttbls.nlp.01cf29022b5a888b.0001".  Reason: [13]"Cannot Delete"
2014-07-23 01:33:37, Info                  CSI    00000492 ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2014-07-23 01:33:37, Info                  CSI    00000493 Creating NT transaction (seq 5), objectname [6]"(null)"
2014-07-23 01:33:37, Info                  CSI    00000494 Created NT transaction (seq 5) result 0x00000000, handle @0x1628

Please run another SFC /SCANNOW, and post the new CBS.log file (only - compressed, please), and we'll see whether I'm right or not.

dynasty15 · 23 Jul 2014

Hi NoelDP,

Thanks for your reply! I reran sfc /scannow, and the new CBS.log file is attached. I also forgot to mention that when running sfc /scannow, I get the following output:

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection could not perform the requested operation.

I am guessing this might be relevant to my problems? I am running cmd as administrator on an administrator account.

NoelDP · 23 Jul 2014

The error is still there.

Code:

 Line 3541: 2014-07-23 09:27:51, Info                  CSI    00000318 [SR] Beginning Verify and Repair transaction
 Line 3544: 2014-07-23 09:27:51, Info                  CSI    0000031a [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"msrating.dll" from store
 Line 3553: 2014-07-23 09:27:51, Info                  CSI    0000031c [SR] Repair complete

I'll post a fix protocol for this later - but I'm not certain that this is a 'normal' problem, so it may well fail...
The failure mode may help identify the exact problem.

NoelDP · 23 Jul 2014

Sorry - ignore my 'fix' post - it was for a different thread altogether!

I'll come back with the proper one for you shortly (I hope!)

NoelDP · 23 Jul 2014

OK - I think I got it right this time...

I've uploaded a file - d15aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\d15aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\d15aa
or
DIR E:\d15aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\d15aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

dynasty15 · 24 Jul 2014

Hi, thanks for the help!

I followed the steps, sfc /scannow is still getting to 100% verification, then saying 'Windows Resource Protection could not perform the requested operation.'

The CBS.log file is attached

I have also checked the windows\winsxs folder, the x86_microsoft-windows-ie-ratings_31bf3856ad364e35_10.2.9200.16521_none_e94d3c6514d16754 file folder appears to have copied correctly.

NoelDP · 24 Jul 2014

Sorry - wrong (but similar) thread

Please post your C:\Windows\windowsupdate.log file

dynasty15 · 24 Jul 2014

Hi, the windowsupdate.log file is attached. I tried reinstalling the update, but it failed again.