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Windows 7 Home Premium (OEM) - Invalid Key
Hello,
I have an HP Envy Touchsmart (m7-j120dx) laptop hat came with Windows 8.1 installed on it. I went through all of the steps to prep the computer so that I could install a copy of Windows 7 Home Premium (OEM) that I purchased through Amazon (Tech-Depot).
The installation went fine and I had all of the Windows 7 drivers that I needed. However, when I went to activate Windows 7, I got the following message; "The Windows 7 Home Premium product key you typed is invalid for activation". I then tried to activate it over the phone but the automated system said the same thing. I even went on Microsoft's website, where you can chat with someone or request a call and both pages were not working. I called Amazon and they're going to send me another copy of the same software to replace it.
I was supposed to have this laptop back to the owner by tomorrow morning. Now I've got to call him and let him know otherwise. Has anyone else had this problem? Do you think that Windows 8.1 has anything to do with this or is it just a BAD Product Key?
Below is the report that was requested. Please help! Thanks, Marie
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-PJHHR-C9HGW-8782B Windows Product Key Hash: kGRnmu5jrPrueWdLCMFhjFMoTKg= Windows Product ID: 00359-OEM-9803906-36789 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {DD684FCD-511F-4410-BE24-7ACD76A087D5}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{DD684FCD-511F-4410-BE24-7ACD76A087D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8782B</PKey><PID>00359-OEM-9803906-36789</PID><PIDType>8</PIDType><SID>S-1-5-21-163465989-527333599-389941630</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ENVY TS 17 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.56</Version><SMBIOSVersion major="2" minor="7"/><Date>20140423000000.000000+000</Date></BIOS><HWID>9B893207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00196-039-036789-02-1033-7601.0000-2112014 Installation ID: 006845784262462030350604363004017196169264995570561694 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 8782B License Status: Initial grace period Time remaining: 41880 minute(s) (29 day(s)) Remaining Windows rearm count: 3 Trusted time: 7/30/2014 5:02:46 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 7:30:2014 16:53 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln2ykeZ7hs8gJrCe/nPgsgiRqDLI9g== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM 1965 FACP HPQOEM SLIC-MPC DBGP HPQOEM 1965 HPET HPQOEM 1965 BOOT HPQOEM 1965 MCFG HPQOEM 1965 UEFI HPQOEM 1965 FPDT HPQOEM 1965 MSDM HPQOEM SLIC-MPC ASF! HPQOEM 1965 SSDT HPQOEM 1965 LPIT HPQOEM 1965 ASPT HPQOEM 1965 SSDT HPQOEM 1965 SSDT HPQOEM 1965 SSDT HPQOEM 1965 SSDT HPQOEM 1965 BGRT HPQOEM 1965
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