JenAnne for Noel or anybody else to give help you must read and follow instructions.

We need your help for us to be able to help you.
You have been a member of this forum sense Jan 2010 you should already know that.

Noel is very busy in the Windows Updates & Activation section of this forum. You will not get a lot of chit chat from him but he will give exact instruction that must be follow in order for help to be given.
I hope you understand and follow his instructions.