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#11
Noel: That is a link to the original HP Intel HD 4000 driver. My friend has that driver and it is the source of the issue as far as I can tell. The first link is an HP Forum link which describes the problem. I did try the solution in a post that referenced another thread and post #33 but that just caused the hard drive to go to 100% and stay there. We could see Windows SP1 and other updates, but could not download and install them because the computer hard drive was fully occupied with multiple instances of "System" (30 or 40) and several "svchost" processes.
Windows 7 Service Pack 1 Not Listed - HP Support Forum - 539343
This is the Microsoft Windows reference to this issue - Note Number 4:
You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates
I tried the suggestions there and that did not work either. The problem is the hard drive going to 100% and staying there.
Perhaps I need to get my friend's Windows SFC integrity errors fixed before doing anything?
I appreciate your help, but she already has the driver you mention - it was the original driver and has never been updated by HP. I have uninstalled it and reinstalled it, but as long as that driver is installed, Windows SP1 will not appear in the list of available Windows updates.
Thanks again. Have a great day.
Regards,
-Phil