W7 Update KB2868038 failed with code 8024200D

JossEllis · 11 Aug 2014

Hi,

I have a W7 Pro 64-bit machine that just will not apply KB2868038

after a reboot it it comes up failed with code 8024200D

System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) 'Hotfix' was applied with no dramas

SFC /scannow came up clean

The PC is part of a domain with a WSUS server handing out the updates.
It's identical to a bunch of other PCs and is the only machine with a fail notice.

Apart from this one item, it's not showing and other updates needed.

Cheers

Gator · 11 Aug 2014

Hi Joss and welcome to Sevenforums!

I looked at your files and it seems that your update is failing possibly because of a missing system file "usbcir.sys"

usbcir.sys is a driver connected to Infrared eHome. I would try updating or installing this driver and then see if your problem is fixed.

Also, the 8024200D error could indicate that the Update wasn't completely downloaded or installed. If the driver is not the problem, redownload the update and try to update. I would try this after a reboot, just to be thorough.

NoelDP · 12 Aug 2014

Download the update from here - and install it offline.
Download Security Update for Windows 7 for x64-based Systems (KB2868038) from Official Microsoft Download Center

JossEllis · 12 Aug 2014

Thanks for the fast replies,

TL;TR ... it's resolved.

Getting a new local standalone copy of the update did it... so thank you for the link

It's surprising how you can search on MS's site and not get that hit!

The usbcir.sys seemed to be a red herring... it was present, but in an '09 incarnation whereas other machines here have a '13 date version. I'm guessing that file is updated as part of the patch. (which did address USB issues).

I'm guessing that the WSUS served up the up0date to other machines fine but somehow broke before it tried to update the machine in question (which could well have been mothballed for a few months) and damaged its local copy.

Thanks again

NoelDP · 12 Aug 2014

The file is actually part of the update - and the problem was that the download was corrupted. There were two choices...
1) clear the SoftwareDistribution folder, and possibly lose the Update History (and maybe casue other problems down the line)
2) install from the standalone and see if that worked.

Glad the second one worked for you!

Good luck.

Tip: Google 'KB<number> x64 download' for quickest search results for updates -- or use the MS Update Catalog Microsoft Update Catalog