Windows 7 Updates Failing - CSI payload files missing


  1. Posts : 4
    Windows 7 x64
       #1

    Windows 7 Updates Failing - CSI payload files missing


    I am working on a computer for over a week now. Each time I run Windows updates it appears to complete successfully but upon reboot all changes are reverted. Ultimately I am trying to upgrade to IE 10 or 11 from 8 but would like to fix the Windows update mechanism as well.

    I have run CheckSur and SFC.

    CheckSur did fix many issues but I am stuck now with three missing files:
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 25.0
    2014-08-13 11:31

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 KBDINHIN.DLL wow64_microsoft-windows-i..l-keyboard-00010439_31bf3856ad364e35_6.1.7601.17514_none_f6670d2d9f81941a
    (f) CSI Payload File Missing 0x00000000 disrvci.dll amd64_divacx64.inf_31bf3856ad364e35_6.1.7600.16385_none_cf37cc4c5bc25dc7
    (f) CSI Payload File Missing 0x00000000 HashCleanup.exe amd64_microsoft-windows-t..ched-hashcleanup-gc_31bf3856ad364e35_6.1.7600.20830_none_b0104b499be3fa14

    Summary:
    Seconds executed: 1062
    Found 3 errors
    CSI Payload File Missing Total count: 3

    Thanks in advance for your help!
    Last edited by mattysyr; 13 Aug 2014 at 11:29. Reason: Attaching Logs
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Here's the SFC can final summary...
    Code:
     Line 5845: 2014-08-13 12:12:45, Info                  CSI    0000031c [SR] Repairing 5 components
     Line 5846: 2014-08-13 12:12:45, Info                  CSI    0000031d [SR] Beginning Verify and Repair transaction
     Line 5847: 2014-08-13 12:12:46, Info                  CSI    0000031e [SR] Cannot repair member file [l:22{11}]"disrvci.dll" of divacx64.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
     Line 5850: 2014-08-13 12:12:46, Info                  CSI    00000320 [SR] Cannot repair member file [l:16{8}]"msjh.ttf" of Microsoft-Windows-Font-TrueType-MicrosoftJhengHei, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 5853: 2014-08-13 12:12:46, Info                  CSI    00000322 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 5854: 2014-08-13 12:12:46, Info                  CSI    00000323 [SR] Cannot repair member file [l:24{12}]"KBDINHIN.DLL" of Microsoft-Windows-International-Keyboard-00010439, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 5857: 2014-08-13 12:12:46, Info                  CSI    00000325 [SR] Cannot repair member file [l:14{7}]"msi.dll" of Microsoft-Windows-Installer-Engine, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    Interesting that CheckSUR appears to have found another file as well...
    Code:
    (f) CSI Payload File Missing 0x00000000 HashCleanup.exe amd64_microsoft-windows-t..ched-hashcleanup-gc_31bf3856ad364e35_6.1.7600.20830_none_b0104b499be3fa14
    we would usually expect SFC to find everything that CheckSUR does in this type of problem.

    I'll post a fix protocol later.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - myraa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\myraa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\myraa
    or
    DIR E:\myraa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\myraa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  4. Posts : 4
    Windows 7 x64
    Thread Starter
       #4

    Thank you for the speedy response! I am working on this computer remotely. Is there anyway to copy these files from a windows environment rather then the pre boot environment?
    Thanks!
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    You'd need to take ownership of the folders and files concerned and give yourself permission, then then restore the original permissions after copying the files across.
      My Computer


  6. Posts : 4
    Windows 7 x64
    Thread Starter
       #6

    I have followed instructions and windows updates still failing. Please see attached logs.
    Thanks!
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Looks like that worked

    How's Windows Update behaving now?
      My Computer


  8. Posts : 4
    Windows 7 x64
    Thread Starter
       #8

    Still no good unfortunately. The windows part of the update appears to go through successfully, during reboot it gets to just about 100%, then it fails and reverts changes. It tries about 3 times to reinstall the updates then goes back to windows login.

    This is the same behavior as before we resolved the CheckSur issues.

    Thanks!
    Last edited by mattysyr; 19 Aug 2014 at 08:59. Reason: Added Info
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    OK - run through the SFC and CheckSUR again, and post the new logs - also post the C:\Windows\windowsupdate.log file and I'll se what I can find.
      My Computer


 

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