After trying to uninstall IE 11 I cannot reinstall IE at all

NoelDP · 21 Sep 2014

I think I finally got all of the right files!

I've uploaded a file - inuaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder inuaa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

ineu · 25 Sep 2014

Hi Noel,

I am sorry to give you such a hard nut to crack (doesn't it confirm my point that there are some strange issues if such an important tool like IE cannot be easily repaired or re-installed :) ?). I will await your further advice. Thank you very much anyway.

NoelDP · 25 Sep 2014

Did you see my last post?

ineu · 26 Sep 2014

Hi Noel,

actually there was no post when I checked it and sent you my last message. after you asking whether I saw your last post, only then it appeared and seemed to have been posted 3 days earlier, very strange.

Anyway, I did what you advised and the persistent log file seems to indicate that there is no more problem.

NoelDP · 26 Sep 2014

CheckSUR is happy, at least - what happens with Windows Update now?
Do a Check for Updates, and attempt to install only the oldest found update - what error message do you get (if any)?

ineu · 26 Sep 2014

There were 4 updates, 2 of which failed, but after a while they all worked. IE 11 is in the list of "updates", but it still does not work. It does not show on the desktop or in the start menu. If I try to open iexplore.exe it only opens an empty page without any menus or buttons. Shall I uninstall IE 11 and try to reinstall it?

ineu · 26 Sep 2014

I tried to run the manual IE 11 installation, but could not do it, because it says a more recent version was found on my computer. I tried to "uninstall" IE 11 in Windows Update, but it fails. I tried to turn IE 11 off, but this also fails.

In summary, while the CBS does not indicate any problems any longer, I still am totally unable to get IE working.

NoelDP · 26 Sep 2014

There may still be residuals - but the next step may be a little more drastic.

Please run a full SFC and CheckSUR again, and post the logs - I'll see if anything hits me before we think about attempting to uninstall IE11

ineu · 29 Sep 2014

Hi Noel,

I did as advised and there seems to be no further error.

NoelDP · 30 Sep 2014

There's no CBS.log in there? - please copy the CBS.log file to you desktop and zip it, and upload it.