Can't run Windows Update

Try reinstall Windows Update Agent How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

If don't help try below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

3.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
This tool even don't help create CheckSur.log file in C:\Windows\Logs\CBS\CheckSUR.log


4.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:

firegenul

it creates report from WindowsUpdate.log and is stored in C:\Windows\System32 as FireGenReport.htm

FireGenReport.htm,CheckSur.log and sfcdetails.txt pack and attache to post

Not sure how to Run Readiness Tool Description of the System Update Readiness Tool. When I try to run firegenul, I get a notification in cmd saying "'firegenul is not recognized as an internal or external command, operable program or batch file.

I've attached the sfcdetails.

PS When I manually downloaded the Windows Update (option 1), it actually started searching for updates (Never done that before, usually just immediately says error) but then went to the same error again. I believe I downloaded the Vista Windows Update. Couldn't find the Windows 7 manually update on that page. Maybe that is the reason? :S I'm using the Vista Update???? I have no clue, but this is making me mad.

Turn off the windows firewall, this just worked for me after having same problem. Go to control panel > system security then in windows firewall turn it off and see if it works

Didn't work.

[quote=shortmantuff;352279]Not sure how to Run Readiness Tool Description of the System Update Readiness Tool. When I try to run
You have to download Readiness Tool for your system (you didn't say what kind of system architecture do you have -x32 or x64),double click on it and follow to creator -nothing more

firegenul, I get a notification in cmd saying "'firegenul is not recognized as an internal or external command, operable program or batch file.

I've attached the sfcdetails.

Have you placed it in folder C:\Windows\System32 as I said? If yes and if not working I suspect also issue with system environmnets issue.
Try another system command for example

ipconfig

Log from sfcdetails.txt is OK

Open regedit and check do you have this key

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate

If you find this key,remove it +restart

Believe you mentioned she just got the computer last night. Take it back to the store and let them deal with the problem. I assume she bought it retail?

Here are the attachments.

The key was not found in regedit.

Okay, I was looking through regedit and I stumbled upon two entries in the pathway HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DontPromptForWindowsUpdate and HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DontSearchWindowsUpdate

I tried deleting these entries to see if this would help, but I got the same error so I just did a system restore. I didn't know if these were common, but they sounded like they couldve helped. Just throwing this out there.

These keys are strange - I don't have them.Possibly you had more restrictions thus removing them didn't help.In future:

there is method to reset restrictions to default"

Run cmd.exe with administrative previlliges and type

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

+ restart