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0x800736B3 installing KB2937610 on Win7 x64
Hi,
Recently my Win7 x64 failed to install 2 updates, with errors as follows:
1) Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610)
Installation date: 21/08/2014 3:55 PM
Installation status: Failed
Error details: Code 800736B3
2) Update for Windows 7 for x64-based Systems (KB2492386)
Installation date: 21/08/2014 6:40 PM
Installation status: Failed
Error details: Code 80070057
I have been repeatedly trying to install these for the past few weeks without success.
I have tried every MS FixIt that I could find, eventually ending up here on these forums - and it seems there is much experience here in solving these issues.
Then I had some hard disk issues related to a power outage.
Over the past few days I have been trying to get these installed again, and noted some other bizarre bahaviour:
- The list of installed updates is completely empty - as if I had never installed any updates. I always install the updates every month...
- The 'Turn windows features on or off' dialog box is also completely empty. Not that I use it (or need to right now) but I would like to have this option again in the future.
I have completed several chkdsk /f of the disk and there are no errors reported now. However I feel that the power outage has corrupted either the registry, the manifests, the manifest cache, or something around one or more of these. Why? 2 reasons:
1) In my CheckSURT.log there are references to amd64_Eindows... :( Note the E where there should be a w.
2) In the CBS.log (produced from sfc /scannow) it keeps mentioning that the system.dll from Net-FX is missing (or words to that effect "Cannot repair member..."). The package mentioned is the KB2942599 which I have tried reinstalling manually but without success (as my system believes it is already installed, despite the 'Installed updates' list being completely empty...)
I have attached the CBS.zip and CheckSUR.zip as requested. I would include screenshots showing the empty 'Installed updates' and 'Turn win features on/off' but everyone knows what they look like I am certain... ;)
Any help with this will be very much appreciated.
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Kind Regards
sparx96