WGA warning but a valid disc.

jamtin53 · 28 Aug 2014

Gooday all. My elderly neighbour just told me that she has suddenly started receiving warnings that her Win7 installation is not genuine. This despite the fact that she bought the computer 18 months ago from a reliable computer shop in town. I have told her previously( since her husband died) that if she has a problem with her computer, I would try and help her. So I am going to have a look at it tomorrow. Now, I know that people are always trying it on to get bogey,pirated copies legitimized but i am sure she is fair dinkum. My question is simple. Are there known scams going around that ask people to go into their control panel and change settings? Thanks in advance for any help.

NoelDP · 28 Aug 2014

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

jamtin53 · 29 Aug 2014

Thanks for your great reply Noel. I was over to her place an hour ago and the machine ran fine from start up so I could not define the issue. Disc is genuine. I have bookmarked the page for future reference. Thanks again. Cheers from the land down under.