Windows Update Failure, Error Code 80070002

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  1. richardchinnis
    Posts : 18
    Windows 7 Professional x64 SP1
       New #1

    Windows Update Failure, Error Code 80070002


    I've exhausted my ability to try to solve this one on my own. I've run all of the automated fixes I can find from Microsoft, so I'm asking for some more targeted help.

    I'm running Windows 7 Pro x64 SP1. I have run the System Update Readiness Tool (May '14). It completes successfully, but I don't know what it actually accomplishes because it doesn't make things better as far as I can tell.

    Here is my windows update screenshot:
    Attachment 330898

    Here is what I see when I try to run SFC:
    Attachment 330899

    Here's my CBS zip file:
    Attachment 330900

    Thanks in advance for the help. Let me know if there is more info you guys need from me.
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  3. archer
    Posts : 7,379
    Windows 7 ultimate x64
       New #2

    Hi, Welcome to SF.

    Try this,

    Windows Update error 80070002 - Windows Help
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  4. richardchinnis
    Posts : 18
    Windows 7 Professional x64 SP1
    Thread Starter
       New #3

    Thanks Archer.

    I've gone through that process innumerable times, including after running SURT, after rebooting, etc. I've tried just about every permutation I can come up with.
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  6. Gary
    Posts : 1,397
    Win 10 Pro 64
       New #4

    I think what you have to do is to make sure that Windows Module in services is set to manual and that Automatic Updates are turned off. I set mine to notify and download but do not install. As I said it seems to be OK now as I can get to WU.

    Sorry wrong thread.
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Please follow the Windows Update Posting Instructions and post the requested data
    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
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  8. richardchinnis
    Posts : 18
    Windows 7 Professional x64 SP1
    Thread Starter
       New #6

    Hi Noel, I'm a bit confused. I honestly can't figure out what info my original post is lacking. Can you give me a bit more guidance?

    Thanks for your patience.
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Sorry - I missed your CBS zip yesterday!

    Here's the errors from CheckSUR..
    Code:
    Checking Component Store
(f) CSI Missing Identity 0x00000000 appid wiahp001.inf_71bf3856ed364e35_6.1.7600.16385_Ebc6374fDcadec8c 
(f) CSI Corrupt Identity 0xC0150019 wiaky002.inf, Culpure=neupral, Type=driverUpdate, wiaky002.inf_31bf3856ad364e35_6.1.7600.16385_f9c4413b766f8371 Bad identity
(f) CSI Corrupt Identity 0xC0150019 wialx002.inf, Culpure=neuTral, TyPe=driverUpdate, wialx002.inf_31bf3856ad364e35_6.1.7600.16385_04a3e5f268636849 Bad identity
(f) CSI Corrupt Identity 0xC0150019 wIaep002.inf, Culture=neutral, Type=driverUpdate, Version96.1.7600.16385, PublicKEyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS wiaep002.inf_31bf3856ad364e35_6.1.7600.16385_507ad8fbb53e8f70 Bad identity
(f) CSI Missing Identity 0x00000000 appid b40d2f89c5d..b79d21fa43d_31bf3856ad364e35_6.1.7601.17577_62d5D3363648575f 
(f) CSI Missing Identity 0x00000000 appid wiaep003.inf_31bf3856ad364e35_6.1.7604.16385_1103eb30ge5ccbd9 
(f) CSI Corrupt Identity 0xC0150019 4807efaf1963263319edc02fec886cb7, Culture=neutral, Version=6.1.7601.17577, PublicOeyToken=31bf3856ad364e35, ProceSsorArchitectureamd64, versionSgope=NonSxS 4807efaf196..42fec886cb7_31bf7856ad364e35_6.17601.17577_9c58D3ecff419e9f Bad identity
(f) CSI Missing Deployment Key 0x00000000 e03064a16e8..4ef84fbcc59_31bf3856ad364e35_6.1.7601.21680_8beee53d1a9495e7 HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 4807efaf196..02fec886cb7_31bf3856ad364e35_6.1.7601.17577_9c58d3ecff419e9f HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 c4af0efa31c..aeae08d901a_31bf3856ad364e35_6.1.7601.21680_810e94de2e4f07ad HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 nvraid.inf_31bf3856ad364e35_6.1.7601.21680_983ab4c5eef82cad HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 wiacn001.inf_31bf3856ad364e35_6.1.7600.16385_95eb24d2d4a0a55b HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 b40d2b89c5d..f79d21fa03d_31bf3856ad364e35_6.1.7601.17577_62d5d3363648575f HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 74653de1029..1794f35f181_31bf3856ad364e35_6.1.7601.17577_5c75deb828587011 HKLM\Components\CanonicalData\Deployments 
(f) CSI C Mark Deployment Missing 0x00000000 c!wiaHp001.inF_31bf386ad364e35_6.1.7600.16385_ebc6374fdcadec8c amd64_wiahp001.inf_31bf3856ad364e35_6.1.7600.16385_none_ebc6374fdcadec8c 
(f) CSI C Mark Deployment Missing 0x00000000 c!wiaap003.inf_31bf3856ad364e35_6.1.7600.16385_5103eb30ce5ccbd9 amd64_wiaep003.inf_31bf3856ad364e35_6.1.7600.16385_none_5103eb30ce5ccbd9 
(f) CSI C Mark Deployment Not Marked 0x00000000 c!usbstor.inf_31bf3856ad364e35_6.1.7601.21680_a6e64054c7cca389 amd64_usbstor.inf_31bf3856ad364e35_6.1.7601.21680_none_a6e64054c7cca389 
(f) CSI C Mark Deployment Missing 0x00000000 c!wialx002.inF_31bf3856ad364e35_6.1.7600.16385_04a3e5f268636809 amd64_wialx002.inf_31bf3856ad364e35_6.1.7600.16385_none_04a3e5f268636849 
(f) CSI Missing Winning Component Key 0x00000000 amd64_usbstor.inf_31bf3856ad364e35_6.1.7601.17577_none_a66e757baea0992f
    There's a fair number of bitflips there - which means that there's a possibility that either RAM or processor are failing.

    Please follow the tutorial here - RAM - Test with Memtest86+ to check out the RAM (run at least three full passes) and see what it says.

    If it passes OK, then we can get working on a fix -

    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
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  11. richardchinnis
    Posts : 18
    Windows 7 Professional x64 SP1
    Thread Starter
       New #8

    Yeah, I'm certain it was bad RAM that caused it. I was fighting all sorts of issues before I finally discovered two bad sticks and replaced them. The current RAM has passed a 24-hour Memtest86+ test.

    Here's a link to the COMPONENTS zip file.

    https://dl.dropboxusercontent.com/u/...COMPONENTS.zip
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    There are a LOT of bitflips there that CheckSUR didn't find. You may want to consider the possibility of a repair install before we go much further.

    Here's a first-fix attempt, so we'll see how it looks after this.


    I've uploaded a file - rchaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.

    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
    COPY %userprofile%\desktop\rchaa\COMPONENTS C:\Windows\System32\config

    If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

    Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
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  13. richardchinnis
    Posts : 18
    Windows 7 Professional x64 SP1
    Thread Starter
       New #10

    All commands completed successfully.

    New CBS.zip
    Attachment 331199
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