Windows Update Keeps Offering the Same Update


  1. Posts : 5
    Microsoft Windows 7 Home Premium x64
       #1

    Windows Update Keeps Offering the Same Update


    The update in question is "Security Update for Windows 7 for x64-based Systems (KB2871997)"

    When I view the update history it says the update has installed successfully multiple times but I still receive the prompt to install it again and again. I check the installed updates and the listed update is not there at all.

    I have run fixits listed by window for both the update and for window update offering the same update and I have tried to install the update manually.

    So suffice to say I could use a little help.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please follow the Windows Update Posting Instructions and post the requested data
    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  3. Posts : 5
    Microsoft Windows 7 Home Premium x64
    Thread Starter
       #3

    Alright the CBS zip is now attached. The error code it kicked up for an optional update, which may or not be unrelated, is 80070BC9.
      My Computer


  4. Posts : 5
    Microsoft Windows 7 Home Premium x64
    Thread Starter
       #4

    *checks in on*
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The error in your system is this one...
    Code:
    2014-08-25 23:21:59, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x18bf060->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25948160 (0x018bf000))[gle=0xd0190005]
    2014-08-25 23:21:59, Error                 CSI    00000008@2014/8/26:03:21:59.968 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
    [gle=0x80004005]
    2014-08-25 23:21:59, Info                  CBS    Succesfully flushed NtfsLog.etl
    2014-08-25 23:21:59, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
    2014-08-25 23:22:00, Error                 CSI    00000009 (F) STATUS_RM_NOT_ACTIVE #154# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x18bf060->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25948632 (0x018bf1d8))[gle=0xd0190005]
    2014-08-25 23:22:00, Error                 CSI    0000000a@2014/8/26:03:22:00.068 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
    [gle=0x80004005]
    2014-08-25 23:22:00, Info                  CBS    Succesfully flushed NtfsLog.etl
    2014-08-25 23:22:00, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
    2014-08-25 23:22:00, Error                 CSI    0000000b (F) STATUS_RM_NOT_ACTIVE #153# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_SET_VALUE), kn = [ml:58{29},l:56{28}]"\Registry\Machine\COMPONENTS", key = NULL, disp = (null))[gle=0xd0190005]
    2014-08-25 23:22:00, Info                  CSI    0000000c Warning: Failed to delete pending transaction content. Error code: STATUS_RM_NOT_ACTIVE
    Try the Fixit from this link.
    Error message when you try to install a Windows update, a hotfix, or a service pack after you perform System Restore in Windows Vista: "0x80071A91"
    Although the article says it's only for Vista, it should also work for Win 7
      My Computer


  6. Posts : 5
    Microsoft Windows 7 Home Premium x64
    Thread Starter
       #6

    Unfortunately it just gives me the error message saying "This Microsoft Fix it does not apply to your operating system or application version."
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    OK - I'll have to test it myself before advising the manual method for the same fix - back tomorrow.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    It works OK in my machine, so let's try it with yours.

    Open an Elevated Command Prompt, and run the following commands...
    Code:
    cd /d %SystemRoot%\System32\SMI\Store\Machine 
    attrib -s -h * 
    del *.blf 
    del *.regtrans-ms
    Once complete, restart, then leave the machine alone for 15 minutes to do some tidying up, then do a Check for Updates, and see how things go then.
      My Computer


  9. Posts : 5
    Microsoft Windows 7 Home Premium x64
    Thread Starter
       #9

    Ok, well the command prompt seems to be saying that
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Code:
    C:\Windows\system32>cd /d %SystemRoot%\System32\SMI\Store\Machine
    
    C:\Windows\System32\SMI\Store\Machine>attrib -s -h *
    
    C:\Windows\System32\SMI\Store\Machine>del *.blf
    C:\Windows\System32\SMI\Store\Machine\schema.dat{8b048cca-9222-11e1-bc55-406186e
    c1fd4}.TM.blf
    The process cannot access the file because it is being used by another process.
    
    C:\Windows\System32\SMI\Store\Machine>attrib -s -h *
    
    C:\Windows\System32\SMI\Store\Machine>attrib -s -h *
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Hmmm - in that case, boot to Safe Mode, and try it there.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:54.
Find Us