Persistent 80070002 error

marcski · 02 Sep 2014

Hi,

I've had a persistent problem with my Win7 Updates - can't be solved by regular MS Help procedures. Here's what I've done lately:

1) Saw error 8007370B (before it was always 80070002)
2) Downloaded and run SURT (KB 947821)
3) Installation was complete and successful
4) Tried SFC sfc /scannow – message: Windows Resource Protection could not perform the requested operation.
5) After doing all this WinUpdate error code changed from initial 8007370B to the regular 80070002
6) Produced a CBS.zip file as requested in the tips.

I've seen others with a similar problem on this - and other - forums, but I understand it's better to get a personalised diagnosis and support.

Thanks so much for that - whoever might help!

M.

NoelDP · 03 Sep 2014

Here's the summary from your CheckSUR scan...

Code:

Summary:
Seconds executed: 293
 Found 37 errors
 Fixed 12 errors
  CSI Catalog Missing Total count: 1
  Fixed: CSI Catalog Missing.  Total count: 1
  CSI Missing Pinned Component Key Total count: 1
  Fixed: CSI Missing Pinned Component Key.  Total count: 1
  CSI Missing Deployment Key Total count: 1
  CSI Corrupt Deployment Keyform Total count: 1
  CSI Corrupt Component Keyform Total count: 2
  CSI Missing Identity Total count: 2
  Fixed: CSI Missing Identity.  Total count: 2
  CSI Corrupt Identity Total count: 4
  Fixed: CSI Corrupt Identity.  Total count: 4
  CSI Mismatched Identity Total count: 2
  CSI Missing C Mark Total count: 3
  Fixed: CSI Missing C Mark.  Total count: 3
  CSI C Mark Deployment Missing Total count: 3
  CSI F Mark Missing Total count: 1
  Fixed: CSI F Mark Missing.  Total count: 1
  CBS Catalog Missing Total count: 1
  Fixed: CBS Catalog Missing.  Total count: 1
  CBS Registry Error Total count: 1
  CBS Watchlist Component Missing Total count: 15
  Fixed: CBS Paired File.  Total count: 1

With that variety of errors present, I'm thinking in terms of a repair install already...

Your CBS.log shows a number of errors of this type...

Code:

Line 41679: 2014-09-02 00:06:06, Error                 CSI    00000022@2014/9/1:23:06:06.715 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 41681: 2014-09-02 00:06:06, Error                 CSI    00000023 (F) STATUS_OBJECT_NAME_NOT_FOUND #2761438# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0xcad040, key = NULL, disp = (null))[gle=0xd0000034]
 Line 41687: 2014-09-02 00:10:03, Error                 CSI    00000027 (F) STATUS_OBJECT_NAME_NOT_FOUND #4362504# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x2b1c850->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[150]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_prnin002.inf-languagepeck_31bf3856ad364e35_en-us_0aeed6877bafb4c9"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 45206552 (0x02b1cc18))[gle=0xd0000034]

In summary - I think your best option is a repair install

See here for instructions.
Repair Install

marcski · 03 Sep 2014

Thanks Noel,

OK, so I followed your advice and tried a repair install. Like a good boy, followed all the steps from "How to Do a Repair Install to Fix Windows 7". (Followed the 4-7-etc. sequence.)
All works like a charm till the "gathering files, settings, and programs" stage (no compatibility issues). Then, this:

"Setup can't continue. Restart the computer and restart Setup. When prompted, try getting the latest updates"

Found this:
Error upgrading: Setup can't continue. Restart the computer and restart Setup. When prompted, try getting the latest updates

And followed this:
Fix a corrupted user profile - Windows Help

All to no avail, still stuck there ("get the latest updates", are we not at point 0 here?)
BTW, I did deactivate MS Security Essentials and Win Firewall. No third-parties anti-virus.

Any suggestions please?

M.

NoelDP · 04 Sep 2014

In that case, you're between a rock and a hard place

The only real option now is a clean install.

marcski · 05 Sep 2014

Slippery slope, then... Which might indeed lead me to fresh-installing Win7, or just abandoning it completely and running Wine in Ubuntu (same hardware, no problems there) or using a MacBook for any necessary MS apps.
Thanks so much - good to know I just shouldn't waste more time trying to solve it.
Would you be able to imagine any reason why such a mess could occur?

M.

NoelDP · 05 Sep 2014

It can be something as simple as a power spike at the wrong time - or a power failure during the post-update reboot - or failing hardware.
About the only thing problems like this is not due to is a problem with the update itself.