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Windows 7: Windows Prompting for Re-Activation, no hardware change

03 Sep 2014   #1

Windows 7 Ultimate x64
Windows Prompting for Re-Activation, no hardware change

I just got a notice that says I need to re-validate my Windows within three days because of a recent major hardware change. However, I've made no changes to my system whatsoever; the hardware it came with when I purchased about a year and a half ago is the same hardware I'm using now.

However, this is not the default OS that the computer came with when it was manufactured. I bought it used, and Windows 7 was put on it with a disc. I don't have the activation key for my Windows, but I did a check and it is genuine.

Is there anything I can do to fix my problem?

My System SpecsSystem Spec
03 Sep 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1

I'm no expert but I do know what the experts will want to start off with.

Please complete this tutorial by Brink so the experts can look at the log.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
04 Sep 2014   #3

Windows 7 Ultimate x64

okay, here is my diagnostic data

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8Q2J4-V6G46-8JJR3
Windows Product Key Hash: LliA4C5x8Ggy2RuBCKm1LenfVEk=
Windows Product ID: 00426-437-4995465-85946
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {716E62F8-0FAF-4DCC-BAE5-CA71C836FABB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{716E62F8-0FAF-4DCC-BAE5-CA71C836FABB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8JJR3</PKey><PID>00426-437-4995465-85946</PID><PIDType>5</PIDType><SID>S-1-5-21-4130733242-2077076887-1860887608</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.49</Version><SMBIOSVersion major="2" minor="4"/><Date>20090817000000.000000+000</Date></BIOS><HWID>88BA3807018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-499546-01-1033-7600.0000-0222013
Installation ID: 010702211892351471402984510146782303651452746321202730
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 8JJR3
License Status: Additional grace period (KMS license expired or hardware out of tolerance)
Time remaining: 2820 minute(s) (1 day(s))
Remaining Windows rearm count: 4
Trusted time: 9/4/2014 5:33:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:4:2014 17:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  SSDT			AMD   		PowerNow
My System SpecsSystem Spec

04 Sep 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1

Did you buy this computer new with this operating system? I don't believe the operating system you have came from the manufacture according to your log.
I will check with some folks back at the ranch. I will be back.

Can you take a look on your laptop including in the battery compartment and see if you have a Microsoft COA sticker?
My System SpecsSystem Spec
05 Sep 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The installed Product Key is a KMS Volume License - and is not valid when the machine is sold. It also requires re-activation every 180 days, at private KMS servers.

If you bought this machine with this license installed, it's classed as counterfeit.
Is there a COA sticker on the machine's case? If so, for what version and edition of Windows is it valid?
My System SpecsSystem Spec

 Windows Prompting for Re-Activation, no hardware change

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