Windows Update KB2972211 fails

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  1. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
       New #1

    Windows Update KB2972211 fails


    Help.

    Windows Update KB2972211 fails, Error Code 800b0100

    Nothing works for me. ><
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    There is a fair amount of corruption showing in your CheckSUR log. - We'll work on that first...
    Code:
     Found 44 errors
  CSI Manifest All Zeros Total count: 30
  CBS MUM Corrupt Total count: 8
  CBS Catalog Corrupt Total count: 6
Unavailable repair files:
 winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.18529_en-us_4ba39f6adcb8ffa6.manifest
 winsxs\manifests\x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_e8b38a23dd2b7e4f.manifest
 winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7601.18529_none_54663ac069823895.manifest
 winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.18529_none_61525d543c29f632.manifest
 winsxs\manifests\x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.18529_none_ff7e636bc386d1f3.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.18529_en-us_6685ac8c75cac403.manifest
 winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.18529_none_05d526a261a2bd9d.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_89d49b0dbca4315e.manifest
 winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.22740_none_3f3239201f9a7e81.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_a09f7455a2ff8502.manifest
 winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.22740_none_fd50d2123d55f0a6.manifest
 winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.18529_none_141bab5a23b1444a.manifest
 winsxs\manifests\x86_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_d181d1e4d1205a64.manifest
 winsxs\manifests\x86_mscorlib_b77a5c561934e089_6.1.7601.18529_none_9c1371977dfe619b.manifest
 winsxs\manifests\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_efef673d052a727c.manifest
 winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.22740_none_4a87840c55cea28e.manifest
 winsxs\manifests\x86_mscorlib_b77a5c561934e089_6.1.7601.22740_none_8548984f97a30df7.manifest
 winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22740_en-us_f0063b6d4da03da4.manifest
 winsxs\manifests\x86_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_e84cab2cb77bae08.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.22740_en-us_4fbad3448f6f705f.manifest
 winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.22740_none_ef0a4d5a7b4769f9.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.18529_none_b7d12c94af0aa8ed.manifest
 winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.22740_en-us_34d8c622f65dac02.manifest
 winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18529_en-us_06d114b533fb9148.manifest
 winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7601.22740_none_3d9b61788326e4f1.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_a8423065f0ae4976.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_bf0d09add7099d1a.manifest
 winsxs\manifests\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_06ba4084eb85c620.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_a106534cc8af5549.manifest
 winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.18529_none_55fd126805f5d225.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post a fix protocol later.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - zdzaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder zdzaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  6. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       New #4

    Thank you very much for the files.
    But it looks like I have a different problem now.

    As I see, the CheckSur tool has to be run with two commands:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
    The first command just checks the integrity of the files.
    The second one has to restore the corrupted files as I see.

    But /RestoreHealth command returns:

    Code:
    Error: 87
 
The restorehealth option is not recognized in this context.
For more information, refer to the help.
 
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
    And this way the new CheckSUR.log is absolutely the same.
    I attach the dism log as well.
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    CheckSUR has nothing to do with DISM. - although the DISM too reports output in the CheckSUR.log file in Windows 8, where its functionality is expended.

    The CheckSUR tool is KB947821 - the big download you did earlier.
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  8. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       New #6

    I see. This method was Win 8 only.
    After I downloaded KB947821, corrupted files were restored. Checksur.log shows 0 errors. After restart I was able to install kb2972211 manually.

    I found this library: The FTP Search Company and downloaded four more cab and mum.
    A lot of Windows related files. I guess it's safe.

    Thanks for the help.
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Please post the requested files - CheckSUR never 'shows' errors during runtime unless it crashes.
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  11. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       New #8

    Here it is.
    Strange. I downloaded the missing files:

    Code:
     
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
    And put them in C:\Windows\Temp\CheckSur\Servicing\Packages , but now they show as corrupted again.
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    That's OK - here's the result of your first run of the fix...
    Code:
    Seconds executed: 696
 Found 36 errors
 Fixed 36 errors
  CSI Manifest All Zeros Total count: 30
  Fixed: CSI Manifest All Zeros.  Total count: 30
  CBS MUM Corrupt Total count: 6
  Fixed: CBS MUM Corrupt.  Total count: 6
  Fixed: CBS Paired File.  Total count: 6
    Running it again appears to be what results in your errors above - I *think* this is an MS error and not ours, and can be ignored.

    Please run Windows Updates, and attempt to install any updates for IE11 that may be found - what error do you get, if any?
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  13. zdzdz
    Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       New #10

    When I click on Check for updates in Windows Update: No important updates available.

    Here is what happened when I ran the CheckSUR Tool with the files you sent me. The process was successful. After that I tried to install KB2972211 from Windows Update. There was error 8024200D. So I downloaded KB2972211 from Microsoft website and managed to install it manually.
      My Computer
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